The representative at this location was unprofessional and rude and disrespectful. Upon arrival I advised him I had a drop off, he told me to leave the keys on the counter and did not inspect the truck. I asked if I could text an Uber from Inside the location as it was 85 degrees outside. He said, “Do it outside”! I had just driven 277 miles, rented a $400.00 U-haul and unloaded by myself. Probably the worse customer service that I had experienced in a long time! The next day I noticed a U- Haul charge on my credit card for $26.39, I had filled it up on the half way point of my trip to full, paying $53.76 for gas. So in essence, I had left the amount of gas in the truck the same amount as pickup. I should not have been charged but if the representative at the drop off location would have inspected the truck at drop off, we could have had a discussion about what I was told at pickup. That obviously did not happen. I have disputed the gas charge thru U-Haul customer service and just got off the telephone with the very helpful representative, I also provided her the gas receipt, the gas charge on my credit card and a photo of the odometer at pickup. Respectfully request that the employee in question at drop off be admonished as to his treatment of a returning U- Haul customer and be required to attend some remedial customer service training. Thanks for your attention in this matter. Respectfully, Joe Riley 571-581-4711
Joseph R
Stowaway Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitehouse, NJ 08888
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Customer Reviews
- 4.0 Average Customer Rating
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Scott, the manager of the site, was very helpful and courteous.
DON VMore light
Andrew TThe agent originally said the mileage price was $1.29 per mile and then when he saw I was going to be driving 350 miles he quoted me $0.99 per mile He billed me $1.29 and refused to change it. This is unethical and a bait and switch approach which I am reporting unless I get a refund
EDMOND Cnothing, Scott was very professional.
robert t