The vehicle pickup process was a complete debacle. UHaul moved my original pickup location to a facility an hour from where I was - meaning a 2 hour round trip just to pick up the truck. Fortunately, the UHaul team I called on the 1-800 number was able to find a different truck locally and switch the reservation, but this never should have happened in the first place. The team at the facility I was originally picking up from were unhelpful to say the least, simply handing me a 1-800 number to call and wishing me luck. If UHaul has to make a change to pick up location like the one I originally experienced, there should be a phone call to the customer to determine if it is an acceptable change and if not, and immediate effort to find a truck closer. Expecting me to drive an hour out of my way was ridiculous and would have added miles to my rental. The location I ultimately got a truck from, as listed in my reservation, was fine. It had limited resources and the pickup process for a pre-booked reservation took over 30 minutes. The owner complained the UHaul website was slow.
Ashley Z
Master Performance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Renting was quick and efficient. The truck drove great and was very comfortable. Rental return was just as easy! 👍🏻👍🏻
Charles DNothing, this was easy
Matthew RThe person at my pick up location appeared to be angry and didn’t say 3 words. After checking over the trailer he just walked back inside almost like I was an inconvenience. Then I took my pictures of the trailer and found a large screw in one of the tires. I repaired the tire myself because I felt he wouldn’t help anyway.
MICHAEL CThis location was 16 miles from my location additional I was charged for the additional miles and gas to drop off truck when a location is 2 miles from my home.
ALTON J