I received the truck with a less than empty tank of gas (I have pictures to prove it). I put just enough gas in so that when I returned the truck there was less than an empty tank of gas. I was then charged $19.95 for 3gal (a JOKE. I don’t know any state where normal gas is more than $6 a gallon). When I received the truck and drove off, an alarm started beeping. The passenger door was left open from the last time it was used. The original quote was $145. And this was because I overestimated my mileage. Upon returning the truck the final statement was $180. Yet again another joke from this U-Haul company location.
Joshua G
Charlies Arco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, CA 90744
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Customer Reviews
- 4.0 Average Customer Rating
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They had exactly what I needed, were very flexible with me, and after it was all said and done I was able to get my stuff moved on short notice without fuss or hassle. I recommended this place to my friends.
CASEY CHave staff that can properly assist in rental process. Use some sort of quality assurance process, the truck I was given was literally atrocious. The inside of the cab was filthy, actually the dirtiest uhaul I've ever rented. The cup holders and the passenger side floor was bad. The windows were filthy with no water in the windshield wiper reservoir, it looks like 2 bullet holes in the windshield. The trailer door was so hard to open for me and my male staff, and my staff mentioned the it smelled like a dead body in there; he was right. The gear seemed like it didn't want to shift, the engine kept raising when pressing the gas. I am under the impression that my complaint was noted in the "system" and available to see. I also mentioned it to the staff at Charlie's, and I never heard back form the owner. Upon returning the truck I was shocked to see a actual survey on the current condition of the truck, and pictures requested based on the way it looked when I received it. I had mentioned my VIP certificate valued at $35 multiple times, and it wasn't applied. Dissatisfied is a understatement!
Dara wTruck was clean, everything was perfect, and they make great sandwiches.
Mark CThey were very professional.
David T