The truck was not clean at all. be it interior or exterior of the truck. It was terribly dirty as if it hasn't been washed for ages.
Trailer Rental & Towing in Wilmington, CA at Charlies Arco
Moving to or from Wilmington, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Wilmington, CA 90744 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Wilmington, CA
Cargo trailers in Wilmington, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Charlies Arco!
Utility trailers are perfect for towing large or oversize cargo in Wilmington, CA 90744. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Charlies Arco provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Wilmington, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Wilmington, CA online today!
Trailer and Towing Supplies
I created an account and entered my driver license info and image and credit card info in advance. However I waited an hour to complete the rental agreement and drive away. This was due to U Hauls rental software having bugs. The rental agency, prices, and vehicle were great. The brain damage to actually get the vehicle was terrible.
5/28 I had a 8am reservation to pick up truck. After completing the paperwork I found they did not know where the key was. They had to call the branch manager to come make a replacement key. I ended up not being able to leave until after 9am. I requested a courtesy credit for some of the charges from Jason ( the manager and person who came to make a duplicate key. Upon returning the truck I advised him no discount had been applied. He told the cashier to place the invoice on hold and he would take care of it in the am. I received a copy of my receipt on 6/1 with no discount. I feel that good customer service would have been to apply some type of discount for the inconvenience. There should be someone that checks the truck when they are returned especially since they are constantly in and out it ended up causing me to not be able to complete my move in 1 day as planned. I had my time planned out for what I needed and being over a hour late threw my schedule off.
This online check in took me an hour and two different places today. It's the most convoluted checkout process I've ever experienced. Customer service stayed on the phone the whole hour, otherwise it would have been worse. You need to simplify your check in, like a car rental, I need about 6 more trucks, I won't ever do that again. I'll find a different company,
The entire process to rent truck is stressful and the amount of work we have to do is ridiculous, we should not have to do all that long process. This thing about picture of this n that etc...
The self check in is a nightmare.. took over an hour to checkin. A d more than 45 min to check out. The location is pretty not in a good neighborhood. The gas station which is the uhaul pickup site is scenseless they tell you we dont know anything the trucks are outside and you do everything online..I had requested a dolly and there was none. When i called they were looking for other locations after 30 min. They couldn't help me besides was I to drive around going to a different location at $1.09 per mile? My whole experience was a complete nightmare... if you use Uhaul..... good luck and may you have a better experience.
Maintained but not clean! Not surprised though.
The gentleman who helped me was very nice and the service was smooth.
Charged me for gas when I purposely put gas in it when returned to gas station I rented from.
The computer system was down so the male representative did the best he could on his phone to assist which took several minutes. When I turned the U-haul the female representative was of no help whatsoever. I was also charged an additional 7.00 for a dolly I did not rent. The female representative again was unable to assist me. She took down my name and phone number stating I would get a call from a manager when the official people from U-haul showed up in the morning and thus far I have yet to receive a call.
The truck inside was clean but the box of the truck was tagged by a graffiti vandal.
The representative was unfamiliar with how to check me in, listed the incorrect mileage on my paperwork and because she did not properly check me in required me to return during my rental.
It's metro LA. Not the greatest location, but staff made up for the issues out of their control.
Staff was helpful. Website was having problems. Took 44 min to drop off
Me dijeron que El tanke de gasoline estava full y no estava . Pero Ami me hicieron que lo llenara. Antes de entregarlo. Deverian see parejos con todos los clientes
Vehicles unclean and all materials to help with moving were sitting outside, filthy in a tent filled with cats. When I arrived their system was down and there was a line of angry customers. Fortunately customer phone support was friendly and helped me get my keys.
Phone process needs to work faster as far as check in
The truck was fantastic. The morning customer service was fantastic. The contract said the mileage was 333 miles, the actual mileage was 333.8 miles. Which always is rounded up to the next mile: 334 miles. If every customer does not pay attention to this, the additional 68c a mile multiplied over hundreds of thousands of customers is major larceny. Additionally, the office was supposed to be open until 7pm. It closed OVER AN HOUR early. I was turning in the vehicle, and wanted to point out the discrepancy of the mileage - but there were unhappy customers who were there to pick up vehicles. Everyone was left in the lurch.
I booked the rental in advance online. I added a dolly on the request.. When I got there, the guy that helped me said they do not have a dolly available... This is not wright.. I need to know in advance if there is no dolly for me available.... All of my contact information was on the request.. I should off got a called so I can make other arrangements.. When I check inside the truck, I did see a dolly in there. My advice is to make sure your staff checks in the truck first before saying there is no dolly available... Thanks
It took me over 30 minutes to obtain a RESERVED truck due to ALL the constant intruptions from "other" NON rental customers...IT is apparent that with only ONE employee handeling BOTH the truck rental and miscelaneous other tasks that the rental CUSTOMER is the LAST person that this particular employee CARES to HELP. It took 45 minutes to RETURN the truck and get the account closed out!!! I got there at about 7:15 AM and could not leave unitl about 8:00 AM due to the afore mentioned "employee" helping EVERYONE else BUT me!!! I was driving out TO Palm Desert that morning and THIS employee completely screwed around with MY time by not completing MY paperwork in a timely and expedient manner!!! Everyone else was helped the minute they stepped into the store while I got shoved to the back burner while he helped everyone else!!! Discusting!!! IF you offer UHaul Truck Rentals then YOU need to have someone THERE to handel the check out and check in process period!
Was quick and fast
The wait time is a little long because of people purchasing gas but still great service
Every person I dealt with had great customer service the check out time was faster than ever I've been here numerous times but I know the employees multi task btw selling gas n etc... but once again thank you good job