It was hard to find the location. No signage to let people know that was the place to pick up trucks. There was no dolly which I requested. The young lady did not know if I could go to another UHaul to her a dolly. She appeared to be high and did not know anything. There was already damage to the truck on the sides of the truck when I picked it up but there was no way to inform of this. I wanted to exchange for a smaller size because the truck was a lot bigger than what I realized but the young lady did not provide an option for me to go to another UHAul to exchange trucks. I just would not use this particular place again
Karlyn M
Hop N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The clerk said he has contacted U-Haul to explain that the truck we rented was having issues and that the check engine light was on. We were able to make one haul before trying to back up to our place and the power steering, the accelerator weren’t working. The break barely were able to stop us from hitting my neighbors cars. We live on a slight incline and the truck wouldn’t accelerate, and just started rolling backwards. I paid for help, and the last 3 hours I had them, I just had to eat because we had to sit and wait for our repair guy to drive from 2 hours away, then get here, but the part and fix it. It’s now 11:30 pm and I’m still moving because the 4 people I had couldn’t do anything, but I still had to pay them
Diana MVery fast and professional.
EUGENE BGreat experience. Very easy.
Hampton PThe process took LESS than 10 minutes. They got my name, address, phone number, and email. I paid the bill. They handed me the keys. And I was a Walk-In. No Pre-Registration required. Highly recommend.
BRETT B