THE RATING IS FOR UHAUL'S EPIC FAILURE, IT IS NOT DIRECTED AT THE PICKUP OR DROP OFF. I bought a UTV, so I reseved a toy hauler trailer. Whomever approved the design has never owned a UTV apparently. My Polaris ranger mathematically would not load. We were forced to go to home depot and buy a pair of ramps for $134/142 after tax to load a SXS onto a trailer. With the ramps, the SXS would have fit in my truck bed. This is TOTAL false advertising. I FAR rather would have just put it in my bed than having to drive 30 miles to buy a 1 time use ramp when I rented a trailer that should have come with the ability to load what it's advertised for. Even the guy at winnemucca when I dropped it off agreed, it's what he would have rented for the purpose but would have told any client the ramps won't work for that, SERIOUSLY???? Not his fault but to also not nclue tlatraps on what amount down to a drive over car trailer is total BS. Absolutely feel this is a refund scenario. I'll gladly upload photos of the design failure and my receipt for the (should have been totally unnecessary) ramps.
Chris R
Patriot Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnemucca, NV 89445
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Personnel were knowledgeable of equipment capabilities to apply the best solution to my moving needs. Friendly and courteous.
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