When I arrived, the truck was in the backyard but not available for my booking because the previous contract was not completed when I arrived (the previous renter dropped it at night and I arrived at noon). It took almost 1 hour and multiple calls to reach the district manager before the truck became available. I returned the truck with more gas than it had originally and was still charged for a gas fee.
ROXANE F
Pharsqde Uptown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnipeg, MB R3B1C9
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Customer Reviews
- 2.5 Average Customer Rating
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The agent overcharged me 30 dollars service fee and 52.09 gas (30 liters), plus taxes. When I picked up the truck, the gas was below 1/4, when I asked why it was not full borrowing full returning, the agent told me I just need to return at the same gas level. When I returned at similar gas level, he charged me the above said fees. I thought it was a trick and expect refunding me.
ZHIGANG LI booked the Uhaul from 1761 Pembina Hwy more than a week before the rental date. I wanted to pick up the truck from there. But I had to pick it up 15 km away from 618 Main st. Also I needed the truck for the whole day. I never said I will return it @ 3:00 pm. I used the truck for 1 day but I was charged for 2 days. Don’t overbook. It doesn’t make sense to book it 8 days before and you don’t get the truck when you need it. Really inconvenient.
NUR AThey were friendly.
LARRY RNo concerns great job. It was my first time at using this service… staff really help me a lot…way to go.
Luis M