Customer service was excellent no issues no problems in and out service
MARTY M
Rays Auto Works LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33880
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They did not provide instructions for returning the truck other than to park it in a specific spot. They said to scan the QR code. That does nothing other than tell me to install the app. I had to call the 1800 number and have them walk me through what to do. Just a small explanation to get someone started would be great. So, I would suggest updating the procedure there. The young man was nice and very respectful when picking up the truck.
KATHLEEN NThe staff is extremely helpful and pleasant to work with. The ONLY reason I went Above Average instead of Excellent was due to the street pulling out is narrow and a bit tough to turn with a trailer. But that is NOT reflective of the service, staff or product. I highly recommend anyone needing a U-Haul - any size - to choose Ray's!
JAMIE BGave my clarity on the issue with the first location and what was going on with my account!
Phil TI dropped off the truck at 3pm on Tuesday. It was due 12 noon on Wednesday it was entered into the system at 5pm Wednesday. I was then charged an extra day. I was also charged for extra gas which is wrong as I brought it back filled to the appropriate level. Am now waiting on mgt. to review my complaint. This would all have been unnecessary if they had logged it in correctly. I am not happy about this.
Wayne W