When I arrived to pick up the trailer I was instructed to call someone to confirm the rental. The person on the phone did not know how to do it. It took over half an hour for her to do this. When I returned the trailer I was given no instructions what I needed to do. By the time I figured it out (online firm) I was a few minutes late and was being charged double. I tried to dispute this online and the website froze. Took multiple calls and an hour on the phone to fix.
DAVID H
Skys Auto Collision
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33880
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.0 Average Customer Rating
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There is no one there to help. You have to call a number for someone who’s not there to “release it to you” no one to help attach or detach. The mechanics are straight jerks and have no clue about the Uhaul. Took 20 mins for them to virtually release it. Wasting time standing around with no one to physically help. How is this allowed?
Bryan CGreat customer service. Quick and easy to pick up and drop off. Would definitely use them again.
Dennis YGreat customer service. She took good care of me from start to finish.
MIKAL JI made a reservation for a 6'x12' trailer and when I went to pick it up there was no trailer. I was then sent to a second dealer where I had to hook up trailer by myself with no help. And above all I made reservation for a charge of $433. and was then charged over $700 when I received my online receipt.
David R