Uhaul called me to switch to this location, but no one was on site to assist with pick up at the reservation time. I managed to take the vehicle nearly an hour later than intended via self service. I also reserved a dolly, blankets, and a cart, which were not available at the site, but I think I was still charged for these. Overall, a very poor experience.
Brennan D
Alex Auto And Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woburn, MA 01801
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Customer Reviews
- 2.0 Average Customer Rating
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Place is congested, although staff is friendly and helpful, problems with the systems and congested lot resulted in a pick up that took one hour. System had moving equipment that was not ordered by me included in the order at pick up and there was no way to modify before I took the vehicle. Staff could not figure out how to resolve
Robert VYou can improve for the next customer by having at this location someone who speaks and understands English. Start there...simple but important unless you are planning on serving solely hispanic people. I was ignored and delayed because no one could/would? communicate with me for literally 10 mins I just stood there listening to loud conversations in a foreign language Then, move on to training: When it says everywhere that the rental is 19.99/day, and you (kindly, so they could flip it/rent again) tell them you will be back in 2 hours then come back in 3 hours that doesn't mean you get to charge for an additional day (appeared on the receipt I had emailed from U-Haul...none given in hand, no PDA or other handheld & not to my face)...that's right, they charged me for an additional day saying I was 'late'.... I don't have the app, I'm not downloading the app to do something I'm going to do every 5 years or so. They wasted 20 minutes of my rental time figuring out which van I was getting, even after I provided them with my name, rental agreement # and driver's license.... Not a lick of paper or anything to verify/sign/decline...I declined smart move when I arranged the rental on my PC yet this location charged me for it twice- on the original rental and on the 'extra day'. And ethically speaking: this shitty grimy gas station I was forced to obtain the van I needed from is charging $2.99 as are the other 3 gas stations within a block...you don't/shouldn't get to charge $7 per gallon for 'convenience'. I reiterate no receipt or other paperwork from the rental was given, just a thumbs up & 'all set' from the guy pumping gas (no one in the office). U-haul you point out on your agreement that this is a legal, binding contract...as such it should be delivered in hand, this is not the time or place to proclaim you are saving trees by going paperless.
Paul BJust keep up or maintain the standard.
WASSWA CThis is bad. I use the truck three days. I pay $600.30 it’s a lot amount this bullshit. I never rent again.
Evaldo M