returning the truck was terrible, no one spoke English well. I was expected to use the app but they had taken the key from me and I wandered around trying to locate help so I could get the proper data.
Rebecca D
Alex Auto And Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woburn, MA 01801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Definitely need to have the app downloaded and ready. Friendly staff but a little slow to get the vehicle and complete the on line pickup
GINA AIt took 45 minutes to get the unit. They had to move cars around. The tire pressure warning light was on the entire rental although the attendant pumped up the tires when I left, I found the passenger side mirror housing plastic was cracked and checked on my pick up video and it was cracked then. Staff was very friendly and helpful though.
robert gUhaul called me to switch to this location, but no one was on site to assist with pick up at the reservation time. I managed to take the vehicle nearly an hour later than intended via self service. I also reserved a dolly, blankets, and a cart, which were not available at the site, but I think I was still charged for these. Overall, a very poor experience.
Brennan DPlace is congested, although staff is friendly and helpful, problems with the systems and congested lot resulted in a pick up that took one hour. System had moving equipment that was not ordered by me included in the order at pick up and there was no way to modify before I took the vehicle. Staff could not figure out how to resolve
Robert V