The location did not have to correct vehicle on that we reserved at the pick up location which delayed the start of our trip by an hour and a half and in return not being able to drop off the vehicle before the drop offs closing hours which was also not shared that we could've dropped it off after hours with the use of a key drop system. The location also stated we would be refunded for unused time and there was no need to change the drop off date/time. We had the truck less than 24hrs with no mishaps and returned with more fuel than we actually needed to provide.
Patrick T
Alex Auto And Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woburn, MA 01801
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Customer Reviews
- 3.0 Average Customer Rating
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Clarify that this was a gas station not a U-Haul location
Christiana SCheck in/out was slow. The franchise software seems to be difficult to use for locations like this one.
Matthew PThe truck itself was fine. Worked well and was clean. The pick-up location, however, was fine but not great. We had a 9 am appointment but were told that we had to "wait for the guy to show up to get us the keys" and that "he would be here any minute" He showed up at about 9:30 and got our information. The shop was very small so we waited outside. He seemed informed but overall very litter information was shared. We were given the keys and were on our way. Drop-off was very easy. We just drove up and handed the keys to a worker and were told that was all we needed to do. Overall it was an easy experience but was different than other U-Haul experiences we have had.
Stephanie G