The U-Haul system or app is incredibly bad. The truck was there available(they had the key and everything) but it didnt show up on the app so I couldnt book it. I drove there for no reason. Then went to a different location where I saw available van. When I got there, it didnt show up anymore. I couldnt book. Then the truck from the first store started showing up. I drove back there to pick it up. A mess and a half! Wasted at least 1 hour of my time!! How dare you be this big company and not have a proper system. Its embarrassing
Andrei c
Om Valley Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodbridge, ON L4L2S3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was my first time using a U-Haul Neighborhood Dealer after many positive experiences with regular U-Haul locations. The overall service was unprofessional and disorganized. The cashier appeared unfamiliar with the rental process and repeatedly contacted the owner for guidance. I was asked to provide a second emergency contact by phone, even though this information was not required during the online registration process. During vehicle return, the employee initially refused to inspect the truck and complete the return while I was present. I was told to leave and that the inspection would be done later, despite my request to have the vehicle checked before I departed. I waited approximately 20 minutes for the inspection while no customers were waiting, and other tasks were being prioritized. The experience did not meet the service standards I have come to expect from U-Haul. I would encourage U-Haul to review the quality of service provided at this Neighborhood Dealer location.
Leila JEverything was great 👍 truck was very clean the only thing I was disappointed in was the furniture cover’s I ordered them, but unfortunately I didn’t receive them.
ANTONIA AInstallation of a drop box for after hours
Angelo MThe amount is bad beyond our expectations. But anyway, thank you..
Fredelie F