There was ALOT of confusion. I do not think it was on the pick up locations part but I am not happy that I was charged an extra amount of money for the 20 ft because the 15 ft was not there for me. This is not acceptable as I received a call from a Uhaul rep on Saturday confirming the 15 ft at that location. UHaul seems to not be as good as they used to be.
Carrie W
Smile Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yulee, FL 32097
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Customer Reviews
- 3.5 Average Customer Rating
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I was handed keys with no contract and told I was good to go. No one ever checked the truck. I was called the next day and asked for my information such as credit card drivers license if I needed insurance, etc. I delivered the truck back gave them the keys they said OK you’re good to go again never checked the truck didn’t give me a receipt. I finally got a receipt after calling the Area Manager 24 hours later because the truck still didn’t show that it had been checked in. Worst U-Haul running experience I’ve ever had!
Charles FOutstanding customer service! The team went above and beyond to make sure everything was set up perfectly. Clean truck, fair pricing, and no surprises. This location truly cares about their customers. I will definitely use this U-Haul again and recommend it to others. Ali was very helpful and professional.
Qui LThe guy added safety tow for $25 which I said explicitly "no" to. There was quite the language barrier.
KRISTI MFor improvement, I would recommend on helping the customer to hook up and unhook the trailer. Luckily, I have some experience with the trailer. It’s for safety and security for both parties.
Qui L