We were put in a really bad situation with U-Haul. We have planned to load up our belongings and move out across the country to Colorado. We had ordered an appliance doll for large heavy items, a furniture dolly , and 36 pads. We went to pick our truck up at 6:00 am on July 6th planning a long day of loading up and traveling to our first hotel reservation in Kansas. After repeated trying to navigate the app we got a code to get our key from the lock box. Then to find there are no appliance dolly, furniture dolly or furniture pads. Now we are task to wait until stores open on a Sunday to BUY a $600 dolly. The only choice they had and the other moving equipment we had ordered from U-Haul and expected to be in our truck. This was not only an unexpected high dollar expense but very inconvenient and set all of our plans back. A kind call or email the day before would have even been appreciate so we could have obtained the items we needed to move. This is bad business and if U-Haul is dropping the ball like this they need new management and leadership. We will not even start in on how badly to truck ran and the mud. Food in the floor of the truck. I do hope U-Haul will reach out to me for further conversation. The only positive part of this experience were the very pleasant and helpful people at the drop off location in Colorado. Jeff
Jeffrey W
Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, TN 37160
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Ok the staff was great wonderful lady but the truck I rented was not the best it had a very weak battery or alternator and front end was out of line it would vibrate very bad when brakes were applied when you drove over a bump it bounce all over the place but I did make the trip safe that was a plus
WAYMOND Battendant was very helpful and professional.
ROBERT HLady at customer service desk very polite and helpful. She processed paper work in a timely manner and I was. on my way.
Danny BThe drivers seat did not move forward.
Rebecca B