I dropped off the rental truck Dec 4 around 3:30pm, well ahead of the time I needed to drop off the truck which was Dec 5 by 9:30am. On Dec 6, a representative from U-Haul phoned me and asked when I was returning the truck, to which I responded that I already did. I was very confused by this. I made sure that the truck’s inside was as clean as when I picked it up. However, I received a receipt on Dec 6 with a $50 cleaning charge. Very upset about this and unsure why. I am waiting to speak with Ravi at the drop off location why I was charged this fee.
Rogelio G
150 Mile Husky
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in 150 Mile House, BC V0K2G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff didn't know what to do at the time I picked up the AT. Better Training for the staff would be great.. You also need to have a better phone reservation system as I DO NOT have CELL service. The girl I talked to was nice but there are places in the world that do not have cell connections.and don't have smartphones.
KEVIN MFor a new person to this sort of U-Haul location it was a bit confusing and I think the staff at location assumed the customer would know what needed to be done. The process is a tiny bit tedious but once you go through it, it all makes sense. As long as all the technical pieces are working (failed for me the first time from home and I assumed I could just do at site with an agent) its really not bad. The equipment I chose was perfect for my needs so much that I was looking to see if I could buy one.
Giovanni VWorst moving experience of my life. They moved my reservation three times on me, downgraded me from a 26” to a 20” for the same price, moved my pickup to 30 minutes away from my original booking and charged me mileage and fuel and when I went to pickup at 7am they said it wasn’t ready and to come back at 9am so I wasted 2 hours of driving and had to pay movers that were booked for 2 hours to sit and wait for the u haul truck. Will never recommend this company to anyone
Kyrsten DIt is my view U-HAUL has changed its business model to a level that is too high tech. U-Haul has moved too many administrative responsibilities to the customer. It seems it would be impossible to even initiate a rental without a smart phone, a computer and the internet. The agents appear to do nothing more than provide storage space for the U-HAUL equipment and perhaps a telephone to communicate with what appeared to be a U-HAUL regional representative. Undoubtedly, the agent involvement reflects the amount they are paid from U-HAUL. There is little competition in this market and it is very evident U-HAUL is taking full advantage of the situation. When it came time for telephone communication during initiation of the rental, I found the U-HAUL representative most arrogant and difficult.
Leonard H