It was an after hours drop off … no personnel there to help
SHIANNE H
Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T6J8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everyone very helpfull
KELLY WThey charge me double , I never recommend you this location never
Simerjeet SI had received a call the day before to confirm my reservation. I approved everything. The next day I was at this location for 11:55am as my pick up time was for 12 noon. The office doors were all locked and there was no one there. I called the office number but there was no answer. The location itself was dirty and run down and the signage was so poor I looked twice to make sure I was at the correct office. I was starting to google a Uhaul number when I young guy came up to my car asking if I was renting a uhaul. I wasn't impressed and then found out that he only had 1 furniture dolly to give me when my booking said I needed 2. I told him to find me another one at another location and I'd go there. He then informed me that I'd have to bring it back to that location (which I live 3 hours away, so obviously I couldn't do that). I told him how I got a call yesterday confirming all this and he said it wasn't his office and that it was from the main office with Uhaul. Very unimpressed that somebody at the main office would confirm with me and wouldn't even confirm with this location to see if they had the stock I needed. I had 6 people with me to move heavy furniture and 1 dolly. Totally unexceptable! Then I'm suppose to fill up the gas tank with just over a quarter tank of gas. This is just beyond stupid! Why not have the truck filled full, and the customer returns it full. The kid then left and I had to go find the truck I was renting. 1 truck even had the back door completely open and no one was renting it and the office was closed. This kid also told me that I could return the truck to any location in Kamloops. I was surprised at this and said, are you sure, any location as I got an email that I'm supposed to return it to the Halston location. Again, the kid said, oh no, you can literally return it to any location. I have since found out from the Halston location that this kid was completely wrong and I could have been charged a huge fee, had I dropped it off at a location closer to where I live. After this whole experience, I would never recommend renting from uhaul again and especially from this location.
Leann JVery good customer service
HIEN T