They charge me double , I never recommend you this location never
Simerjeet S
Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T6J8
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Customer Reviews
- 4.0 Average Customer Rating
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I had received a call the day before to confirm my reservation. I approved everything. The next day I was at this location for 11:55am as my pick up time was for 12 noon. The office doors were all locked and there was no one there. I called the office number but there was no answer. The location itself was dirty and run down and the signage was so poor I looked twice to make sure I was at the correct office. I was starting to google a Uhaul number when I young guy came up to my car asking if I was renting a uhaul. I wasn't impressed and then found out that he only had 1 furniture dolly to give me when my booking said I needed 2. I told him to find me another one at another location and I'd go there. He then informed me that I'd have to bring it back to that location (which I live 3 hours away, so obviously I couldn't do that). I told him how I got a call yesterday confirming all this and he said it wasn't his office and that it was from the main office with Uhaul. Very unimpressed that somebody at the main office would confirm with me and wouldn't even confirm with this location to see if they had the stock I needed. I had 6 people with me to move heavy furniture and 1 dolly. Totally unexceptable! Then I'm suppose to fill up the gas tank with just over a quarter tank of gas. This is just beyond stupid! Why not have the truck filled full, and the customer returns it full. The kid then left and I had to go find the truck I was renting. 1 truck even had the back door completely open and no one was renting it and the office was closed. This kid also told me that I could return the truck to any location in Kamloops. I was surprised at this and said, are you sure, any location as I got an email that I'm supposed to return it to the Halston location. Again, the kid said, oh no, you can literally return it to any location. I have since found out from the Halston location that this kid was completely wrong and I could have been charged a huge fee, had I dropped it off at a location closer to where I live. After this whole experience, I would never recommend renting from uhaul again and especially from this location.
Leann JVery good customer service
HIEN TThe actual service at this location was good. No issues and would definitely use again. However the customer service rep at the call in center who handled my prior request to extend the rental period, was not so good to say the least. They wouldn't extend the rental period by one day due to the fact the vehicle was booked at the destination the next day by another customer. On the surface, fair enough. Considering it was costing 1000 for the period, you'd think there would be a little more flexibility on this issue. Nope, there wasn't. In fact the csr had the audacity to "advise" me that there was enough time to complete the trip, and that I should arrange my plans to accommodate their schedule. The one way trip was about 900km to the destination, which was a small town. If she was half as smart as she thought she was, they would have brought in the other customers vehicle from the major city 100km away (1hr drive) and let me keep it for the additional day. Instead, they were relying on this vehicle to arriving from 900km away to fulfil the other customer reservation. Had no choice but to return the van cancel the trip. To add insult to injury still got charged the day trip rate of 100 for the 50km round trip to my place overnight... so beware of any extension requests.. after this experience, In the future will only use as a last resort if ever again.
KEITH MThey did not have all the equipment requested.
Beatrice A