The actual service at this location was good. No issues and would definitely use again. However the customer service rep at the call in center who handled my prior request to extend the rental period, was not so good to say the least. They wouldn't extend the rental period by one day due to the fact the vehicle was booked at the destination the next day by another customer. On the surface, fair enough. Considering it was costing 1000 for the period, you'd think there would be a little more flexibility on this issue. Nope, there wasn't. In fact the csr had the audacity to "advise" me that there was enough time to complete the trip, and that I should arrange my plans to accommodate their schedule. The one way trip was about 900km to the destination, which was a small town. If she was half as smart as she thought she was, they would have brought in the other customers vehicle from the major city 100km away (1hr drive) and let me keep it for the additional day. Instead, they were relying on this vehicle to arriving from 900km away to fulfil the other customer reservation. Had no choice but to return the van cancel the trip. To add insult to injury still got charged the day trip rate of 100 for the 50km round trip to my place overnight... so beware of any extension requests.. after this experience, In the future will only use as a last resort if ever again.
KEITH M
Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T6J8
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- 4.0 Average Customer Rating
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They did not have all the equipment requested.
Beatrice AThe person on the phone was very help. This was not the location I picked, not the size of truck I reserved and was not open the hours that the location I was supposed to get the truck from so I didn't get the boxes I have already paid for. I have called customer service who has me call e-commerce that never reaches a person and they do not call back. I have given up on trying to get my money back. They gave me a 15 foot truck rather than the 10 foot I ordered so sucked back more gas than was necessary. None of this is the fault of this location, it is Uhaul in general. Colin W.
Colin WGood experience, but having a dollie hold down to prevent it from moving around in the back of the vehicle would've been helpful.
DAVID EI did an after hours drop and did not have any issues with this location. I did not interact with anyone but customer service on the phone. They assisted me with the procedure.
Benjamin S