The person on the phone was very help. This was not the location I picked, not the size of truck I reserved and was not open the hours that the location I was supposed to get the truck from so I didn't get the boxes I have already paid for. I have called customer service who has me call e-commerce that never reaches a person and they do not call back. I have given up on trying to get my money back. They gave me a 15 foot truck rather than the 10 foot I ordered so sucked back more gas than was necessary. None of this is the fault of this location, it is Uhaul in general. Colin W.
Colin W
Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T6J8
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Customer Reviews
- 4.0 Average Customer Rating
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Good experience, but having a dollie hold down to prevent it from moving around in the back of the vehicle would've been helpful.
DAVID EI did an after hours drop and did not have any issues with this location. I did not interact with anyone but customer service on the phone. They assisted me with the procedure.
Benjamin SThe agent, going by the name Nancy (not her Punjabi birth name), was very kind and helpful. Full marks. But the truck was very dusty outside. I had to clean the windows myself. After I cleaned the windows, I noticed that the windshield had a large rock chip in it. That would have made the windshield unsafe if I had benign an accident. Picking up the vehicle was somewhat frustrating. I tried 3 times to finish the initial picture uploading and, as far as I could tell, it wouldn''t complete so I just left it undone. That might have left me exposed if I had been judged later to have caused damage such as the windshield glass chip. The truck worked well and allowed me to complete the job for which I had rented it.
ARTHUR BAbsolute horrible experience my pick up time was 9am I didn't leave with the truck until 1040 am was waiting there for someone to come drop off the keys the place says they are open clearly are not the fuel was completely empty but the app said it was 1/8 when I tried to submit the pictures it said error uploading then immediately said maximum amount of pictures taken so I could not complete the process on the app they kept on hanging up on us during the 1.5 hour wait for them to arrive continuously says the guy is only 5 minutes away there was also another group of people waiting aswell that they didn't bring keys for when they brought mine so I could only imagine how long they had to wait for him to go back and retrieve them very poor service really unfortunate
Joshua H