They didn't tell me I was getting a text from U Haul that I needed to respond to before leaving their parking lot.
TIMOTHY H
R&B Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Central Park, WA 98520
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- 4.0 Average Customer Rating
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So i have had several experiences with uhaul before and you know lifes apart of it. This experience was a nightmare and i would love to be contacted by someone higher up than the 2 I dealt with. Without telling the entire story (gladly will on the phone) i had reserved a trailer for a 1 way trip for my move to college. My account was screwed up this entire proccess which made things very difficult it was like my account had a duplicate with the same email and phone number and i couldnt log into the one i needed. Regardless when i go to pick up the trailer the guy who I was interacting with kept saying either confusing or dumb things such as telling me i reserved a 5x9 trailer... it says 5x8 on the door it would be like me going to home depot and the employee is trying to argue with me im really looking for a 1.5×3.5 when im looking for a 2x4 ima say ya and not argue with somebody over the dumb comments and ima get hooked up and go. Well when i asked the guy what happens if i don't return it in time, will it just charge my card an extra day "He said when i bring it back here" and ultimately then said yes to my question. So basically there were several round abouts of bad comunication im not gonna touch arguing with a 50 foot pole. he never asked me "where are you returning it" and i never said "here". I then find out once im in spokane and cant return the trailer that the several areas of comunication led to the trailer that says one way trip from florida is his "in town rotation" and it will cost me $600 for returning it to the wrong location not the difference of something like $85 to $125 like uhaul would make it seem by claiming you can drop it off anywhere but there was different prices. Then after i again dont argue with him on the phone because it wont do me any good i cant return it unless its there so i finaly talk to someone who was very nice competent typical employee at a uhal and we talked it through but the dude actually put a note in my account as if my reponce was an acceptance of guilt, when it clearly was not. He answered why the app wouldnt let me, then he said his BS and told me how much it was going to cost me and arguing clearly wasnt going to help me with a person with his communication skills in my financial position as a student moving back to college. I had to tow that trailer all the way back to aberdeen i spent more in gas than the rental itself and i am LIVID with this experience. I would love to tell you the entirety of their incompetence because the girl who hooked the truck up comunicates the same way. Which is why i got pulled over for no running lights after directly asking and getting out of my truck to ask if they were working all i would have to do is grab my adapter and use the other plug which works 100% of the time.
JAIDEN WBy far the best experience I've ever had with a uhaul location.
COLE HDFSDGGDGGF
Gary BThanks for all the help-Great Job!
JOHN S