To Whom it May Concern: TRuck picked up around 9:00 Saturday morning on When we picked up the 20 ft truck at Discount Truck and Towing, they were not open. The truck was the dirtiest truck I have ever rented in my life. The inside of the cab was dirty with pollen all over the dashboard, seats and everywhere. Someone must have left the cab windows and doors open for an extended amount of time to allow that much pollen accumulate on inside the cab. Also they were food wrappers from Steak & Shake left in the cab. Previous renters have also spilled some sticky substance all over, could have been a soda or something. The sticky substance was all over. The back part of the truck was clean. The truck was in this condition when we picked it up. Best Regards, Keith Long 301-660-9287 Klong23e@gmail.com
KEITH L
Discount Truck Tires And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Adairsville, GA 30103
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Customer Reviews
- 4.0 Average Customer Rating
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You need a better system for tracking if different locations carry the different products you offer(appliance Dollie’s, blankets, etc.). The past two times I’ve rented a truck I have added an appliance dolly to my rental, the first time I had to go in and they took it off but the second time no one was at the location so at the end of my rental, I clicked the check mark before I paid to dispute the charge and was told someone would call me to discuss what was wrong. I never received a phone call but I did receive a receipt with the appliance dolly included on the receipt. Overall a good experience besides the poor inventory transparency. I don’t mind paying for what I use, but it’s frustrating being charged for something that wasn’t available, especially when I tried to follow the proper steps to dispute it. I’d still use the service again, but I hope this kind of thing is addressed moving forward
Morgan DNothing everything was good.
Juanita JThe location was not the one that I had originally reserved the truck from. It was a little difficult to find but the personnel were very helpful.
Sharon RMake sure the extra equipment like Dollie’s and moving blankets are in the truck as requested.
BARRY A