I just dropped off key in slot. Not really able to respond to questions. I never spoke to anyone or saw the inside. This questionnaire does not let me move on unless I answer all questions.
RAYETTA O
Akron Mattress Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Akron, OH 44303
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Customer Reviews
- 3.0 Average Customer Rating
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About 100 miles in I had issues. Rented the vehicle for a 2300 mile trip and when I tried to use roadside assistance for AdvanceTrac service, they told me that I could pull into a shop, but it was likely not to fix the cruise control and after the trip was completed, they are not offering any sort of compensation or refund because the website does not specifically state there is cruise control available. Thank you for clarifying that in the future. I will use Penske.
Jeffrey CThe guy was really nice, but he asked me if I was dropping off at that location or another and I told him another and he said okay and never asked where. Long story short he never put the return location so I was charge 268$ for a wrong location drop off. Even though I told him that I wasn’t dropping it off at the same location. This was a 3rd party pick up.. so I imagine he didn’t think anything of a fee or the importance of putting the drop off location.
DEAN DGood for a dropoff. Guy was very nice. Didn't see any other trucks so maybe seldomly used?
MICHAEL DGive me the vehicle that I reserved if you don't have any available when I reserve it in the app it should say that you can be and give me an option up front
GEORGE B