I have reached out to UHaul's customer service corporate office, in hopes of speaking to someone about the "area manager" who called me, after a UHaul representative called & left him a message about my horrible check-in experience. Someone needs to contact me, ASAP, regarding this matter. I was lied to, berated, belittled, called horrible names, and cursed at by the individual I was told is a UHaul manager for my area. This man should NO LONGER be allowed to represent your business-ever again. It was so awful that he had me crying on the phone, would not address my needs, & eventually hung up on me. I am seeking legal help with how I can move forward, to ensure that another customer is never treated in such a manner by this UHaul representative. I assure you that I am not inflating my situation at all, so please allow me the courtesy of a contact by your customer service management. After this experience, I pray that I do not need the services of UHaul, ever again!
Ginger P
College Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, GA 31707
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Customer Reviews
- 4.0 Average Customer Rating
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We did not get the furniture protectors that we asked for
DARON KThe customer service was great. It didn't take long to get checked in & picking up last minute trip supplies was a plus at their convenience store.
WINIFRED CI did the online check in, and then they had to reenter all the data that I provided the night before. Seems like a waste of time.
Adam CEnsure the trucks are cleaned, walk customer through operation of equipment if necessary.
DEBRA L