Did not give me the rate I booked. Drop off location provide no assistance.
James F
1St CDL Training Center Of Nova
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22303
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Customer Reviews
- 4.0 Average Customer Rating
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The main area of the truck smelled like horse manure and wet dogs, almost as though someone is using the truck to haul animals to a farm or something. It smelled like crap. It was dirty. It's almost like customers just return these trucks and nobody checks them or cleans them. And the price isn't cheap for renting these things. I was told to look for the truck with the serial number shown in the app at the pickup location, but at the drop off location, I was asked to take a photo of where the truck is parked so that the next family or customer could come and know where it is. And I was REPEATEDLY contacted to confirm the drop-off date so that families who were waiting for trucks could obtain one. It's like asking customers to help you support your company's business and do your job for you. Terrible. I've never seen such a thing. Lousy service and was calling them repeatedly for weeks, asking for someone to call me back, but each time instead would just get the voicemail of a cell phone rather than a place of business. Nobody answered or returned any of my calls and I got no contact of any kind until one day before the pickup date for the reservation, even though I had left multiple voicemails for the pickup location and specifically requesting a call back. One assumes when there is a phone number available to call during business hours that somebody would answer or at least return a call but it's like nobody even worked there. Absent customer service and a BS pickup place, dirty/stinky truck. Never using U-smell again. Had it not been for the regional office or the main company number support team, I would be totally lost.
Amir FHaving materials (blankets, packing paper) on location would have saved me the time and hassle of having to go to another UHAUL location to pick these items up. Informing me of this when I made the reservation would have been helpful and I suggest you change this. On a positive note, the person I dealt with was professional, easy to work with, and great overall.
Catherine IGreat customer service
Baher SGo during the day. it can be kind of dark but overall easy to find
Cesar R