They charged us 70 km but we only used 17 km and they are not repaying us for what we did not use ..
Roch B
GTX Alfred
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alfred, ON K0B1A0
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Customer Reviews
- 3.5 Average Customer Rating
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Three issues here. 1) the truck was full of dirt and I needed to sweep and scrub it before it could be used. 2) the customer service at the location was not just slow, it was glacial, and even though I had presented myself to get the equipment, the staff continuously took off to do other things. It took forever. 3) and this is the biggest issue by far: I had to drive an hour and 20 minutes each way to pick up a piece of equipment I booked for my home city months before the date of the rental. This took three hours away from packing and organizing that I did not have to spare. Also, I had to pay for the extra fuel to drive the truck the extra miles. I am extremely upset about these two things.
Andrew NThings went well. Easy to make the reservation on the internet. Fast service in the morning when I picked up the truck. Truck was clean and worked well. Left the truck at the Uhaul location at the end of the day and received my receipt via e-mail the next morning with no surprised. I was charged what I expected. Overall, a very good experience.
Gilbert TJ'avais réservé un 18 pieds. Quand je suis venu ramasser il n'était pas disponible. On m'a remis un 26 pieds. Trop grand pour mon déménagement et mon espace parking.
Valentin SThe pick up process was quite time consuming. The owner/employee was nice but I felt he could have used a little more training on the process to make it more efficient. The system kept looking for different drop off locations than what my reservation had, which made the situation more confusing and time consuming.
Darren M