The truck had a fuse problem and they had to call someone from Fort Smith to work on it so that the car totter had signals and lights. After I loaded the truck and came to get the car totter and they didn’t help at all. 1. I had to go to the office to get the blankets ordered and the appliance cart, They did help get the tongue off the car totter onto the hitch and walked away. 2.They didn’t guide me onto the ramp.3. They didn’t help snatch down the tires or hook up the chains. 4. When I asked if I had to put the car in neutral or park they said they couldn’t tell me.5. I couldn’t get the ramp slid back in and they said that they couldn’t do that. 6. I asked them to call the gentleman from Fort Smith to come help and they said they couldn’t do that. They told me I could call him but I didn’t have his name or number. I asked them if they had his number and they said yes. I was mad hot and tired and I never dreamed a 74 year old lady would have to crawl under a car to secure it to a car Dolly. I didn’t have the strength to pull out the lever and push in the ramp at the same time especially in 95 degree weather! I memento had to guess if I was hitting the ramp blindly with out guidance. They finally did call the gentleman who helped the day before in fort smith and he sent help and he did help finish and correct the centering of my tires. I figured they would check out their equipment and make sure it works before someone comes to rent it out but they must not and have the rented equipment blankets, dollies, and etc loaded and make sure all lights work before the person comes to pick it up. It was a very bad experience! If it wasn’t for the gentleman in fort smith, I couldn’t have done it.
LEANN L
Crawford County Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Alma, AR 72921
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- 4.5 Average Customer Rating
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Excellent and friendly service!
TRYON CThe only thing that I would like to mention is that the brakes on the truck didn't work very well.
LAUREN NEasy access and very friendly
CLIFFORD BCordial treatment. THE CLEANEST, NEATEST U-Haul rental location I’ve EVER visited. I am 77 years old and have traveled and moved completely across country. Many experiences. These people are the BEST OF THE BEST!
JAMES C