Really not pleased with the trend of socializing, all labor, and expense and providing customer service to technology; it took me twice as long to complete my reservation, pick up and checkout process this interaction benefits from having a staffed human delivering the service and the lack of that and the resulting delays introduced to my day wound up, requiring me to extend my reservation by one night rather than being able to check out on time. The van was great. The actual return process was great, but that delivery of reservation pick up really needs work because it requires a human and you are not providing one.
Bonnie L
Midgard Self Storage Milton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alpharetta, GA 30004
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Customer Reviews
- 3.5 Average Customer Rating
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So convenient, thank you for your service
Amjad HBreaks are bad and poor engine quality
SATYANARAYANA GEverything was done remotely online and through a video kiosk. The vehicle keys were placed in a lockbox. The person on the other end of the Kiosk stated there was 7/8 tank of gas in the vehicle. When I got in the vehicle, it was between 3/4 and 1/2 tank. To avoid getting overcharged for gas, I went ahead and filled the tank up past 7/8 before returning. The vehicle usage was less than 20 miles, but I got billed for 58 miles. There is nobody at the facility to address this issue. Very disappointed!
CHARLES FCheck-in for the rental was online only, customer service was available by video kiosk only. The online check-in process is ridiculous, way too many steps (take pictures, upload pictures, etc.) and takes far too long. I will not be renting from this or any other facility that uses online-only check-in. It's not worth the time it takes.
Mark K