All good for this rental.
Timothy L
Kvvik Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Altamonte Springs, FL 32714
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I have to go in 3 locations to to pickup the truck. The first shop that I went they don’t had trucks available, they send me an other shop with my reservation and I’m arriving there, but no have a truck available. I had to go to other shop.
ralph kThe uhaul attendant was too busy running his lotto business to properly take care of his uhaul customer, me! He did not go out to the truck and inspect it with me. The truck drove horribly and when I got it home and opened it up there was a half eaten bag of Cheetos and a bag of bread in the back of the truck. Clearly they don't inspect the trucks ever! The floor of the truck was filthy with dirt and the granules from roofing shingles and sticky from something being spilled. I was going to return the truck but they never picked up the phone when I called and I left a message that was never returned. So I cleaned out the truck myself with a power washer because it was so bad!!! I will NEVER go to that location to rent a truck again! They are doing a huge disservice to the uhaul brand!
LAURIE CEven worse experience, let’s start with the location. I felt UNSAFE as after I checked in the truck, a man drinking a beer approached and stated he worked for the store and wanted the U-Haul keys. Mind you the app told us to put it in a lock box, he had no uniform on and couldn’t even walk straight. Next they tried to charge me an additional 123$ after paying 170$ upfront. I was told I was charged for some gas, an additional day plus insurance, and additional mileage. Let’s begin with the gas, I put MORE gas then when I received the truck. Thank GOD I took my own pictures to have proof. Next the extra day, I spoke with U-Haul multiple times throughout today because of several issues. First issue, I was charged for a dolly I never had. This created a bigger issue because now we took twice as long to move as I am currently pregnant, so my fiancé basically had to move by himself without a dolly. Because of that inconvenience, I was told by the location that as long as I return the truck before 11 PM Eastern standard time I would not be charged an extra day. Next, let’s get into the miles. When I initially made the reservation, I explained I was moving from my storage unit and St. Cloud to Altamonte Springs. I was told total it would be 32 miles and I had an additional 10 miles added, which is equal 42. However, it was not 32 miles because I had to pick up the U-Haul 13 miles further out than my storage unit. So I was told by a customer service representative that they would transfer me to someone who can help. Once I was transferred, I was told I would get an additional 20 miles Which would equal a total of 62 miles. Which concludes the reason why I would not recommend this location or any other location with U-Haul ever. I would like someone to reach out to addressed my issue because I was told that I would not be charged until an investigation was done. However, an hour later U-Haul charge my card. Very unacceptable!
Lamar MEverything was perfect excelente customer service love it thank you and God bless you all
Bernadette R