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Mark G
Customer Reviews for Kvvik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire pressure light would not go off.
Amanda HPicked up the truck loaded it up in the next morning was gonna go to the storage to drop everything off and it rained the night before the U-Haul leak to rain all over my couch. Move all day thing.
Holvens PAll good for this rental.
Timothy LI have to go in 3 locations to to pickup the truck. The first shop that I went they don’t had trucks available, they send me an other shop with my reservation and I’m arriving there, but no have a truck available. I had to go to other shop.
ralph kThe uhaul attendant was too busy running his lotto business to properly take care of his uhaul customer, me! He did not go out to the truck and inspect it with me. The truck drove horribly and when I got it home and opened it up there was a half eaten bag of Cheetos and a bag of bread in the back of the truck. Clearly they don't inspect the trucks ever! The floor of the truck was filthy with dirt and the granules from roofing shingles and sticky from something being spilled. I was going to return the truck but they never picked up the phone when I called and I left a message that was never returned. So I cleaned out the truck myself with a power washer because it was so bad!!! I will NEVER go to that location to rent a truck again! They are doing a huge disservice to the uhaul brand!
LAURIE CEven worse experience, let’s start with the location. I felt UNSAFE as after I checked in the truck, a man drinking a beer approached and stated he worked for the store and wanted the U-Haul keys. Mind you the app told us to put it in a lock box, he had no uniform on and couldn’t even walk straight. Next they tried to charge me an additional 123$ after paying 170$ upfront. I was told I was charged for some gas, an additional day plus insurance, and additional mileage. Let’s begin with the gas, I put MORE gas then when I received the truck. Thank GOD I took my own pictures to have proof. Next the extra day, I spoke with U-Haul multiple times throughout today because of several issues. First issue, I was charged for a dolly I never had. This created a bigger issue because now we took twice as long to move as I am currently pregnant, so my fiancé basically had to move by himself without a dolly. Because of that inconvenience, I was told by the location that as long as I return the truck before 11 PM Eastern standard time I would not be charged an extra day. Next, let’s get into the miles. When I initially made the reservation, I explained I was moving from my storage unit and St. Cloud to Altamonte Springs. I was told total it would be 32 miles and I had an additional 10 miles added, which is equal 42. However, it was not 32 miles because I had to pick up the U-Haul 13 miles further out than my storage unit. So I was told by a customer service representative that they would transfer me to someone who can help. Once I was transferred, I was told I would get an additional 20 miles Which would equal a total of 62 miles. Which concludes the reason why I would not recommend this location or any other location with U-Haul ever. I would like someone to reach out to addressed my issue because I was told that I would not be charged until an investigation was done. However, an hour later U-Haul charge my card. Very unacceptable!
Lamar MEverything was perfect excelente customer service love it thank you and God bless you all
Bernadette RBetter service. Left waiting while cashier waited on other customers behind us
NORMA WMe dijeron un precio y me cobraron 4 veces más. Malisimo
rayner rScary location drug dealers everywhere
LISA SIn and out with ease,return process was fast…
JOHN APeople were nice. Has a gas station at the location
John FTook an hour to get truck because the person The handled assigning trucks was out due to a death in the family. The truck was dirty and they did not have the extra equipment I had ordered. Had to go to another location to get a dolly and hand truck. Made us start our move two hours behind schedule.
ERICARON BGood location, gentlemen were nice and professional
Robert SHave used the other location that is close to this one before and when attempting to use it this time they were so unhelpful and rude. Went to the Kvvik Mart and the employees I dealt with were so nice, happy and helpful. Gave clear instructions and helped me through the whole process.
Caitlin WYes - manager was very easy going when we asked where to park. Very nice local spot to drop off per request.
molly cI did not rent a u haul and live on the opposite side of the country. Someone is stealing my identity.
Adriel BI paid for a 26ft and only went 6 miles and was overcharged and never received a receipt and was told by the person at the counter they were going to text and email it me and never received the itemize statement
delila dReally just needs a bigger parking lot to park the things.
Gavin SThis facility is in a convenience store, sort of off the beaten path. The person who helped me was friendly and competent and the truck I rented was in good condition. Just felt a little uncomfortable in the area....several people loitering around the store and there was trash strewn around the parking lot.
Robert SStaff was very friendly and really helpful she was wonderful!
Zora JNo complaints
Albert HThey knew there was a problem with the truck's AC and they still let me rent it. They could have informed me at the time of booking and I would have went to another locaiton. The AC was not working and she knew it. The previous renter left a little garbage in the back of the truck which WE swept it.
david aThe a/c was not working and drive horrible
Vonnika FAttendant was superb and very professional & helpful
Elizabeth SGreat people
Stephane CNothing to improve. Great customer service and clean and updated vehicle, couldn’t ask for more!
Keleigh KEverything was perfect and the check in and check out went smooth.
Lushell MUse correct mileage. I was charged $28 dollars for going over the mileage allotment and my destination was only 44 miles away so this was not possible. I didn't think to check the mileage because I falsely assumed that Uhual would have done that correctly. I also had to drive far to get the vehicle which cut into the mileage and my time. I find it very hard to believe there was no 10 foot trucks closer to 32825. I had to drive to Altamonte Springs from East Orlando.
CRYSTAL HThey Fraudulently charged me 60 dollars, I’m not for what, but I have a charge on my card from them, despite following all proper checkout procedures. Thieves, disputing with my bank.
Logan HTruck was not swept. Did not receive the moving blankets that I paid for.
Kelly FSame, pricing for one hour overdue
Hilda NUhaul need a better way to verify the mileage after the truck has been returned so the next customers won’t be charged outrage charges because the last customer put in the wrong mileage
Brittany BI had a reservation for 6pm on 11/19. I called the day prior to ask if I could pick the truck up earlier on the 19th. The guy asked how early, I told him in the morning and he said yes fine the truck will be ready for you. I went to the gas station at 9am on the 19th and the lady said that my truck was not ready . She got mad and said that “they always do the same thing”. I wasted half of my morning because some idiots don’t know what they are doing or just don’t care.
Dormarie CA check up on the truck would help. The wipers were bald and it was raining heavily most of the day.
ASHLEY MWhen we picked up the moving van there was wood and other trash in the back. The van only had 1/4 tank of gas and with the hurricane, we had to drive all over town to find a gas station open. The gentleman said he would credit us off the mileage, that did not happen. and we left it with 1/2 a tank of gas. Very disappointed with U-Haul now.
Kevin SHave your support team really should learn how to support the clerk at the location versus having her have to redo everything because they wouldn’t do their job. The young woman that helped me was fantastic. Unfortunately I didn’t get her name but she’s from the UK. That may be why she was fantastic.
royce cThe truck I rented and reserved was not available and I was sent to a different location to get a larger truck, which I did not need or want. Had no choice. Needed a truck. This location did not have the dolly and furniture pads that I had reserved. Zero materials.
Hildi GMake the drop off location more clear.
David CPick up was easy - did not have all the equipment I requested but I did not need it
David JUsing the online tools, this rental was so easy.
Douglas GGreat service
Martineau IThe problem is that this was not to be my pickup location . I called your Altamonte rental store location Saturday morning but was put through to corporate. The lady I spoke to wsd nice and helpful an rented me a truck from the Altamonte store; however, about 45 minutes before my scheduled pick up time, Angie called from my pickup location to advise me that they had no trucks available in the size I reserved. Also, she didn’t have anything smaller than. 20’ truck, which was way larger than what I needed. When I asked if she knew the phone numbers of any nearby rental locations she offered to check availability at some nearby locations and call me back. She called within five minutes to say she’d found one close by and that they were holding it for me. Angie, the employee at your Altamonte rental store, saved the day! Your reservation system leaned s lot to be desired though - just like the Seinfeld episode about Jerry’s car reservation that ended up with no reserved car. I may hesitate to rent from U-Hsul again because of this reservation that wasn’t.
Rhonda RI was charged more than my rental. I said the woman at counter I don’t need insurance I don’t know where this coverage came from. I don’t understand what is rental charge. And file was filled up to gallo a I still was charged 9$. Over all I was charged over 50$ extra for the products I didn’t chose. Also I am regular customer
mohammed iDon't hire out to third parties, they don't have a clue how to do anything.
Brent DVery friendly everything went well Thank You
TONYA NThe person told me he explained everything to me, which he did not. It was my fault because I did not see the text of when the vehicle was due back, but I did tell him I needed it for the day and would return it the next day, but the text had me back by 6:30 that evening. I was charged two days. I picked up at noon and had it back by 9 or 9:30 the next day, was charged two days and still don't have a receipt for my records.
Sherry SAddress to drop off was difficult to find which created some stress.
Kadia TWe reserved a dolly and there was none in the truck. The clerk had to get it from the citco store. Our reservation was made 48hrs in advance. We also had to wait for processing of return. We arrived 8:00 at open.
Eileen SGentlemen was very friendly and the process was extremely easy. Reserved on line, scanned my ID and everything was ready when I got there.
Denise KI showed up a day early to return the truck, the gentleman who helped me was super nice and got me out of there in less than 5mins, although this location is in a convenient store, it was pretty decent and easy to get in and out.
MELISSA KThese guys were great!! Super efficient, had the truck and dollys we needed for our move.
Georgie DEverything went well. Thank you.
LYNETTE HClean truck full of roaches
Michael DVery professional people and fast service
jorge s