When we picked up the moving van there was wood and other trash in the back. The van only had 1/4 tank of gas and with the hurricane, we had to drive all over town to find a gas station open. The gentleman said he would credit us off the mileage, that did not happen. and we left it with 1/2 a tank of gas. Very disappointed with U-Haul now.
Kevin S.
Customer Reviews for Kvvik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have your support team really should learn how to support the clerk at the location versus having her have to redo everything because they wouldn't do their job. The young woman that helped me was fantastic. Unfortunately I didn't get her name but she's from the UK. That may be why she was fantastic.
royce C.The truck I rented and reserved was not available and I was sent to a different location to get a larger truck, which I did not need or want. Had no choice. Needed a truck. This location did not have the dolly and furniture pads that I had reserved. Zero materials.
Hildi G.Make the drop off location more clear.
David C.Pick up was easy - did not have all the equipment I requested but I did not need it
David J.Using the online tools, this rental was so easy.
Douglas G.Great service
Martineau I.The problem is that this was not to be my pickup location . I called your Altamonte rental store location Saturday morning but was put through to corporate. The lady I spoke to wsd nice and helpful an rented me a truck from the Altamonte store; however, about 45 minutes before my scheduled pick up time, Angie called from my pickup location to advise me that they had no trucks available in the size I reserved. Also, she didn't have anything smaller than. 20' truck, which was way larger than what I needed. When I asked if she knew the phone numbers of any nearby rental locations she offered to check availability at some nearby locations and call me back. She called within five minutes to say she'd found one close by and that they were holding it for me. Angie, the employee at your Altamonte rental store, saved the day! Your reservation system leaned s lot to be desired though - just like the Seinfeld episode about Jerry's car reservation that ended up with no reserved car. I may hesitate to rent from U-Hsul again because of this reservation that wasn't.
Rhonda R.I was charged more than my rental. I said the woman at counter I don't need insurance I don't know where this coverage came from. I don't understand what is rental charge. And file was filled up to gallo a I still was charged 9$. Over all I was charged over 50$ extra for the products I didn't chose. Also I am regular customer
mohammed I.Don't hire out to third parties, they don't have a clue how to do anything.
Brent D.Very friendly everything went well Thank You
TONYA N.The person told me he explained everything to me, which he did not. It was my fault because I did not see the text of when the vehicle was due back, but I did tell him I needed it for the day and would return it the next day, but the text had me back by 6:30 that evening. I was charged two days. I picked up at noon and had it back by 9 or 9:30 the next day, was charged two days and still don't have a receipt for my records.
Sherry S.Address to drop off was difficult to find which created some stress.
Kadia T.We reserved a dolly and there was none in the truck. The clerk had to get it from the citco store. Our reservation was made 48hrs in advance. We also had to wait for processing of return. We arrived 8:00 at open.
Eileen S.Gentlemen was very friendly and the process was extremely easy. Reserved on line, scanned my ID and everything was ready when I got there.
Denise K.I showed up a day early to return the truck, the gentleman who helped me was super nice and got me out of there in less than 5mins, although this location is in a convenient store, it was pretty decent and easy to get in and out.
MELISSA K.These guys were great!! Super efficient, had the truck and dollys we needed for our move.
Georgie D.Everything went well. Thank you.
LYNETTE H.Clean truck full of roaches
Michael D.Very professional people and fast service
jorge S.