My only problem was i was sent to three different locations to get the car Trailor, I finally picked up from this location but was given a credit for my troubles. That is disappointing.
NICHOLAS C
The Rental Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in American Canyon, CA 94503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing! Carter & his wife are friendly, professional & accommodating!
steve bDay one, I rented online a truck and box dolly a week prior but when I picked up the truck, the only dolly was a very small and lightweight dolly. I was told they were all rented. The next day, I picked up a larger truck that I rented a week prior with a box dolly but was told ALL dolly’s were rented. Furthermore, the driver side windshield wiper was flipped around. It was raining so we had to pull over, get out of the truck, and flip over the wiper. The wiper blade was worn out so it didn’t clean the windshield very well. Finally, the truck was dirty in the back. I called customer service about the dolly’s and they didn’t seem empathetic or offer a solution. I will never rent from U-Haul again.
Kimberly JThe Lady was late and very rude. The worst customer service I have ever had. She even said the U-Haul was at a corner having us look for it and did not allow us to park our vehicle at the property. The U-Haul was dirty, and the gas tank was opened, you need pictures we took a few.
MATTHEW OUpon picking up the rental truck, the U Haul was neither clean nor appeared to be maintained. It smelled of heavy cigarette smoke. This was not pleasant. When driving the vehicle off the lot, I quickly noticed that the right, passenger-side mirror was broken. The glass was cracked and the mirror was not stable and swiveled, which put me in the position where I was always "seeing blind" on that side. The "check tire light" was on the entire time during my rental. Frankly, the money spent didn't equal the service provided. I was disappointed.
CALVIN N