The location was physically fine. However, there is a gated entrance which was locked. The facility was closed with no personnel working even though it is a 24/7 location. I had to call U-Haul and get transferred 3 times before someone was able to give me a code to the gate so I could return the trailer. After that the process was fine, but this took an extra 15 minutes. When I look up reviews, I see that many people had this same issue. A code for the gate should be included in the contract/drop off instructions/in the app.
Timothy S
Master Key Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.0 Average Customer Rating
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Robin LIt’s not easily accessible for after hours drop off. Had to get a code from U-Haul to enter and drop off our equipment.
LAURA PThis was not a good experience. I had a 15 Ft truck reserved to move my house on March 30. This was scheduled a month in advance. On March 29 i receive a text saying there was a problem with my reservation. I called and they said there was mot a 15 ft truck but they could give me a 20 ft at same price. I agreed. On March 30 i went o get truck with self checkout as I indicated on reservation for 6 am pickup. As i try to check out it says there is a problem and to call. I call and find no truck is available for me. I say ok fine when do they open and was told 7. Now i did not check on building as i had no need to. Well i waited until 7 then went to go in to find they do not arrive until 9. called again and then was told i could go 20 minutes away to pick up and i agreed as i needed a truck now. I went and picked up and then had to drive 30 minutes to my location i was moving. So now i was behind schedule over 2 hours. I was able to get everything moved but was then charged more at drop off i believe because milage was more but this was do the having to travel more because of uhaul mistake. each time i called they said i would be getting something. I did not get anything. I was not happy with this rental.
JOHN KIt was the best U haul experience so far. Great customer service!
KEITH J