I was not able to use the trailer I rented. the rails were too wide for the side by side I wanted to relocate. Even thought I specified online when I made the reservation that it was a side by side I was give a vehicle transport trailer. When I called to voice my concerns about the width of the rails, the first representative hung up on me. When I called back, Jamie was very sympathetic, but was unable to provide me with any other options. Ultimately I was unable to use the trailer and dropped it off at a local U-Haul site. I can say that I will avoid using U-Haul in the future as they would not rent me a utility trailer stating their system did not show it was a safe way to transport it, even though the trailer they specified was in no way a safe way to transport the side by side. A waste of my entire day
Brian J
Postal Pal
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anna, IL 62906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent location.
JAMES CWell the representative guy lied about the gas being below what I got it at. Luckily I took a picture of gauge when dropping off. Also the vehicle was gross and had mouse droppings all on the inside of cab and back of it so had to clean it before even loading it up.
Alexis SI would only recommend this location for the second guy we encountered. Frustrating!
NATHAN CVery misleading and was told by Uhaul that if was pulled over, that I would have been arrested. Done with Uhaul. The owner of the truck was very arrogant with me, and I was lied too!
Scot R