I recently experienced a major issue with your company which cost me extra money, time out of work to fix it and in needed aggravation . I have still not received a call back from corporate to explain what I am supposed to do. At this point I have lost more than just the $1480.00 overcharge to my business account. If court fees become involved it will then become a MUCH bigger problem Review I would NEVER recommend this location or any other U Haul location to ANYONE EVER AGAIN! I’ve used U Haul trucks for 35 years. We rented a truck , drove it from the pick up location ant Roanoke Alabama and turned it in that same evening at the drop off location in Wadley Alabama that was given to us by the drop off location. This was November 14th. They charged my card the appropriate charge that day. Flash forward to this week: They now show that the truck wasn’t turned in until December 3rd which is untrue. U-Haul lost our truck. U haul then charged my business checking account $1480.00 for the fictitious extra time. NEVER AGAIN! They corrected the overcharge but I am now trying to see how many overdraft fees that this has caused. The location that LOST our truck is Hometown market 49265 Alabama 22 Wadley AL 36276 U haul still hasn’t called me to explain what went wrong. They should compensate us for the time and aggravation of disrupting my business, costing me extra money and for wasting my time to straighten this out. Where is my call back to explain this U haul corporate? Incompetence ! Dont use this place for ANYTHING! Update: John Manning regional director returned my $1289.00 to my business account and paid me $200 for my inconvenience but still hasn’t paid my bank ach fee that the withdrawal caused in my business checking account. Next rental was from hometown furniture in Anniston on 3/31/26 3/31/26 Rented trailer 90 min check out Due to past issue not being properly cleared by John Manning & A national system shut down. John Manning still had my customer information showing that I still owed this money in the u haul system which caused me to be delayed on my pick up. Lost part of my day from a 10 min pick up process that turned into 90 min. When I asked John manning to check on it he said it needed to be updated to show that I did not owe anything and then was rude to me. I have the texts. Angela Goston at the Anniston location was great and non of this was because of her at all. It’s mostly due to John Mannings failure to properly update my name in the system. I NEED SOMEONE FROM CORPORATE TO CONTACT ME. YOU OWE ME COMPENSATION FOR MY WASTED TIME AT THE LOCATION AND FOR ALL THE PHONE TIME THIS IS CAUSING ME. My time is factored at $85 per hour. I’ve lost around 3 hours on this transaction so far. You have my phone number.
GLENN F
HomeRoom Furniture Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anniston, AL 36201
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- 4.0 Average Customer Rating
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This location was in a bad neighborhood,in secluded area with little or no security cameras. There were random people walking very close to me as I attempted to take the photos required during the return process and was very uncomfortable to say the least. After I completed the return process and was told I was being logged out from my account I noticed after the page refresh that I suddenly was signed into someone else's account from Florida whom I have never heard of. I shared none of the same information with this person to have caused any confusion with the account such as a phone number,etc I viewed all their personal and payment information and the cost of their upcoming rental happened to be the exact amount that this drop off location happens to be attempting to overcharge my debit card for extra services of truck rental for 2extra days&2extra days of insurance. I would NEVER recommend going to this place to rent,pick up or even drop off anything. This person is a crook and will expose your private information as well
Daniel OAfter hours need more parking lot lights, parking lot was pretty dark and didn’t feel exactly safe being so dim. Otherwise good
THOMAS PMade it a very easy process. Thanks
RONALD CDrop off was Great also vary Friendly!!
GEOFFREY T