Very good service
Alejandro P
Antioch La Princesa Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
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Customer Reviews
- 3.5 Average Customer Rating
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Wonderful customer service. Easy to work with
Victor EThe U-Haul had me wait over an hour for the truck, lied on the contract that he had a full tank of gas and had the truck on empty, and then wanted to charge me for a full tank. He did not have the truck nor equipment ready at pickup.
MILAN SIt’s inside a liquor store the one who is in charge of the U-Haul part of it is who I would assume the owner was not present when I came in for my reservation and I had to wait for 30 minutes after that when I was given the key to go get the truck, I had to drive to another location to pick it up, which was extremely inconvenient when I get to the location I was told that I was looking for the plate number that was on the keychain that was given so none of the plates matched, so I returned to the liquor store to tell them and then I realized there’s an ID on the trucks. overall it was bad service and very inconvenient, very frustrating.
DANIELA DThis location was very hard to reach. When I arrived to pick up the truck, the store was trashed, short staff and I had to wait to be serviced in between customers. The second attendant was the door and didn't assist the gentleman behind the counter until 15 mins after my arrival and asked me the same questions. I should not have been a fuel charge. I have a photo that shows the fuel was low. I returned the truck with more fuel than it had when I left. I was told the store would close at 10am and rushed to complete my move. When I returned to collect my personal vechicle after midnight, I noticed the store was still open and was allowed to return my key, only after the gentleman at the counter state, "No you can't return...are you going to give me a good review?" I expressed that the truck windows wer so dirty, I could barely see. I have to mention, that it did appear he was having someone clean the store. I have before photos of the store. It look cleaner in the section I was force to squeen into, to give my information for the truck. I ate giving bad reviews, but this was not a good experience. They have a great sense of humor, but it came a little too late and I should have not been charged for fuel.
ANGELIQUE T