The personnel helpful in finishing drop off. I took pictures 3 times on app and wasn't working. He assured is thay it would be alright and he would see to it
Mindi W
S and S Cheese Hut
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
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KATHERINE BCheese hut was great. Uhaul was not.
TRAVIS NThe location was good
Levi SThe location personnel weren't appropriately trained and did not know how to process my one-way rental transaction. I reserved the vehicle through the U-Haul app (a month in advance) designating a one-way rental from Appleton, Wisconsin with a return to the River Road U-haul in Minneapolis. The Appleton location informed me the reserved truck could not be rented to me since it was for local rentals only and I should simply try to find a different rental. I then went to the Grand True Value Rental of Appleton seeking a truck to move my college student to Minneapolis and the fantastic young man there helped me fix the problem. He voluntarily drove to the Cheese Hut location and persuaded and showed the store clerk and the store manager how to process the transaction. I overheard the conversation and gleaned this: The 10' truck rental was marked in the system as available for the one-way rental because it was due for a PM. The Cheese Hut manager did not want to rent the truck because a previous time no truck came back for several months and he couldn't make any money. Therefore, he didn't want to rent the truck to me. This would have turned out very badly if not for the wonderful young man from Grand Rental. I also rented a 10' van for some local work in early August and had a very difficult time with the software app and the location clerk (not Cheese Hut). It seems to me that U-Haul's network of agents is poorly trained and the software app is difficult to use, in my experience.
Paul P