Unfortunately we would not pick this location again. The owners were very rude and reluctant to help us. They did not include the dolly in the truck. When we called to ask about it, they questioned whether we ordered one and didn’t want to believe us at first even though it was in our order confirmation. They also added the 15$ damage coverage without our knowledge. This was also not in our final order confirmation, which we have a screenshot of. They added it upon pick up. We went back for the dolly and they thankfully gave it to us. When we returned the equipment, they said they would remove the 15$ charge, but it is still in our receipt. We also took a photo of the final mileage and truck to show we swept it and when we tried to show them the photos to confirm everything, the owner was very dismissive and said “I don’t care about that.” We will be calling them again today about refunding the charge.
Keisha V
S and S Cheese Hut
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
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Customer Reviews
- 4.5 Average Customer Rating
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BO RThis location was much more prepared than the 1st location. My vehicle was "guaranteed" for pickup on 12/26/25 at 11:00AM at the BP gas station and when I arrived, they told me that my 'reserved' vehicle had been taken during the night and that it wouldn't be back until 3PM! We had our day planned, and I don't understand how someone could come and take it and then NOT have it back until much later then my 'reserved time and place'. This was totally unacceptable way to run a business. Lona Jorgensen
JON JThe app is not user friendly and difficult to use. The scanner does not work, the pictures do not upload, and check-in/out process is tedious.
LUKE SI was pleasantly surprised how easy it was to rent and pick up the truck. It was a huge help to my family and I’ll use in the future when needed
Cameron H