Be more organized and your app is worthless!!!!!!!
Tammie K
Alpha Graphics Arlington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, TX 76015
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Customer Reviews
- 3.5 Average Customer Rating
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First, I reserved the truck several days before at a location that has bodies in it. A young lady called me and stated that they were overbooked and asked if I wouldn’t mind picking up at a location up the street. She gave me 10 miles to accommodate the distance and I adjusted my rental pickup even though I had chosen that location because it was literally 2 miles from my storage which was across the street from the apartment that I moved into. I DID NOT GET THE TEN MILES. Next, I just would not recommend service without human contact. I had an issue that was on I-Haul’s behalf to remove a restriction that should have been removed by them a couple of months ago. There was no one to handle it. I had to stand outside and it was a light rainy morning and I had to hold on the phone and chat! YES! I contacted both because I was sitting outside a business that was closed. Then I had to wait for my already reserved rental to be approved by a character named Christopher who had me take a picture of my license FIVE times because he couldn’t see all four corners because I was holding it and he saw my fingers, despite the fact that the system had pulled my information FROM the FIRST picture that I took of my license (with my fingers showing) into U-Haul’s system. Then when I FINALLY got the already reserved rental approved. The time for my rental did not adjust off the 45 minutes that I spent on the phone with them. My rental was expected back at the original time of the already scheduled and booked appointment that I had to wait to get approved. To be fair, I can’t gauge the people at the location because I never saw or interacted with a soul.
GWENDOLYN TPlease ensure that equipment that is requested is actually in the vehicle, maybe require that the location take a photo prior to customer pick up
Alexis GPicked up the truck with only 1/8 of a tank of gas. Plus we had issues with the code to get the keys. We had not selected this location but were transferred to it.
Scott GEverything went smoothly
Lewis P