It was easy to pick up ,I didn't know that it was mobile ,but it was fast and easy
Nyla H
Customer Reviews for Alpha Graphics Arlington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a 3rd party location and not U-haul, the guy at the location was very confused and did not know a lot of things.
Mubashar BEverything was great the process was fast & easy
Tarence MThe truck I drove drove like it needed a tuneup. As I was reviewing the truck to take pictures before I drove off I was not able to upload the pictures so I reached out to the chat and they were able to send me link to submit photos through. The lockbox was a little difficult getting the key out.
JANYTRA WAs I mentioned in my notes for picking up my vehicle, I was not aware that the utility dolly was scheduled to be dropped off at a totally different location than where I was scheduled to drop off the truck. Additionally, had I been informed when I picked up my truck that the location that was arranged as my drop off location was a self drop and did not have any attendee, I would have planned differently. After moving from state to state, I spent two hours dropping off the truck, contacting customer service about the utility dolly and could not get the issue resolved at all. This uhaul experience was extremely poor. No one could get ahold of the scheduling team and no one could change the drop off location of the utility dolly to the location that I left it at when I dropped off the truck. Poor Poor Poor! I am usually pretty easy going but this greatly affected my moving experience with uhaul.
Joseph WGreat experience thank you
John BI would ensure that the U-Haul is clean on the interior because whenever we pick it up, the cup holders were all dirty. The - was all dusty, the bottom, where you put your foot at, had dirt and sand and dog hair, and I don't own an animal or have been near the beach. I would have just liked it if it was cleaner on the inside.
Leslie BThe person in charge of the U-Haul rentals was very helpful!
Karyn MProcess was easy and convenient
Maryah GI was charged $400 for my movers dropping truck off at the wrong location!!!
Ashley KHard to operate the lock to access the key
Steven GThey charge me extra one day because said lie I returned the car at 5.30pm and i returned at 1pm
Emir JNo tienen que mejorar nada, su servicio es excelente y de rápido acceso. Me senty muy satisfecho.
JOSE PBe more organized and your app is worthless!!!!!!!
Tammie KFirst, I reserved the truck several days before at a location that has bodies in it. A young lady called me and stated that they were overbooked and asked if I wouldn’t mind picking up at a location up the street. She gave me 10 miles to accommodate the distance and I adjusted my rental pickup even though I had chosen that location because it was literally 2 miles from my storage which was across the street from the apartment that I moved into. I DID NOT GET THE TEN MILES. Next, I just would not recommend service without human contact. I had an issue that was on I-Haul’s behalf to remove a restriction that should have been removed by them a couple of months ago. There was no one to handle it. I had to stand outside and it was a light rainy morning and I had to hold on the phone and chat! YES! I contacted both because I was sitting outside a business that was closed. Then I had to wait for my already reserved rental to be approved by a character named Christopher who had me take a picture of my license FIVE times because he couldn’t see all four corners because I was holding it and he saw my fingers, despite the fact that the system had pulled my information FROM the FIRST picture that I took of my license (with my fingers showing) into U-Haul’s system. Then when I FINALLY got the already reserved rental approved. The time for my rental did not adjust off the 45 minutes that I spent on the phone with them. My rental was expected back at the original time of the already scheduled and booked appointment that I had to wait to get approved. To be fair, I can’t gauge the people at the location because I never saw or interacted with a soul.
GWENDOLYN TPlease ensure that equipment that is requested is actually in the vehicle, maybe require that the location take a photo prior to customer pick up
Alexis GPicked up the truck with only 1/8 of a tank of gas. Plus we had issues with the code to get the keys. We had not selected this location but were transferred to it.
Scott GEverything went smoothly
Lewis PThis is my 2nd time I rent a truck and the equipment was not checked in , this is really unacceptable
JAMALUDDIN AExcellent experience.
MARK LService exelent
ERIK LNone
RAE WNo assistance provided. Difficult getting access to keys. No equipment provided as requested. Charged twice for equipment that wasn't provided. Had to talk with 5 different customer service reps. One rep was dismissive of complaint and very reluctant to refund charges for poor experience. This was a terrible experience with uhaul.
Josh S