The man just told us to unhook the trailer & leave it, no return receipt or anything so we took pictures. We dropped it off on Tuesday & on Thursday UHaul was calling saying the trailer was not returned. We explained what happened and that was that. Overall a great experience except for the glitch at drop off.
Kimbt I
Rob & Son Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, TX 76013
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The tan of gas was empty when we picked it up. They said they would credit our account and they did not. When I called customer service, I was told they can't refund. It is disapointing to pay that much money to rent a truck and get it on empty, when in the contract, it is supposed to have more than half as tank of gas.
Kim HI have already made a call with customer service and expecting a callback from Melvin Guy to which I have not received. I was charged IN FULL for a Uhaul I returned an hour later with significantly less mileage than requested. The place to drop off had poor service so it didnt “drop off” the vehicle but I absolutely have photos and videos of when the key was dropped in the dropbox. Nobody even checked the mileage….this was an assumption and I was charged for it. Someone needs to give me a callback today to get this resolved as you have absolutely stolen money from me. I even ordered a Uhaul Saturday and when I went under the mileage—I was reimbursed. Now, nobody checked and I am charged in full. Either this is AI or pure laziness and corruption. Also, the truck smelled like poop.
Alex CTrailer was sitting behind the building found there was a screw in the one tire after we already hauled it off
Terry HOwner is very friendly and accommodating
CHRISTOPHER C