This was a horrible experience overall. We experienced difficulties with this booking right from the minute the booking was made. We were unable to pick up a truck at the location originally chosen. We had to drive 50 km out of our way to access an available truck. The vehicle was not ready when we attended to pick it up. The agent was rude and not helpful. We had to made multiple telephone calls to customer service to resolve issues with the agent, truck and invoicing errors. This was a frustrating experience. I would not recommend U-haul and particularly this location in the future. The customer service personnel and regional manager were very helpful although it would have been preferred not to have had to make multiple calls to customer service as this entire process dragged on for days and my time is valuable.
LAURA M
Petro Canada Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arva, ON N0M1C0
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Customer Reviews
- 3.5 Average Customer Rating
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The only thing I did not like is there were trucks available closer and had to travel quite a distance to pick up and drop off. At .89 a km, rental was very costly. Wish U-Haul had better control of where the trucks are. Could have saved quite a bit.
Ronald OThe location and staff were fine, they also had the size truck I needed. The truck was clean but very load and clearly needed new shocks, drivers door does not seal properly on the truck I used. Was quoted $88 and bill ended up almost double that with extra charges that were not explained, but expected that from Uhaul's advertising tactics. They had me signed nothing which I thought was strange but also explained nothing to me about the rental not even how to determine which truck was mine I had to go back in and asked as there was a couple of the same sized in the parking lot. Not worth my time to fight you on it will just rent elsewhere next time. I drove 58km and bill was $143.17.
Christine BIt took excessively long to both pick up and drop off the U-Haul, even though I checked in advance and filled out all the necessary paper work. I don't think the rest of the unpleasant U Haul experience was the fault of this specific location.....Personally, I will try to find an alternative option to U Haul next time.
WILLIAM BThe truck was ready when requested, was clean, and in good shape. The 12 furniture pads I ordered were ready too. The pickup process took about 45 minutes which is good. The drop off process was also good. The hours at this location are also very good. One problem was that we ordered 2 dollies and these dollies were not available at that location when we picked up the truck. I've had this problem before with UHaul so I had a backup plan. That said, you need to make it very clear on your website/app to whoever is ordering dollies that they are supplied on a best efforts basis only.
PAUL D