When we brought the truck back, we filled it to just under a quarter tank which was the starting amount and then we were told we still had to put in another $15. We weren't refunded the full deposit because apparently we went over the mileage by 75 km, which we weren't told when we dropped off the truck. The person we dropped off the truck to took forever to complete the drop off process. Very poor service overall and I never experienced this using U-Haul before and I have used them many times. I will be going with a different company next time.
LYNNE S
Petro Canada Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arva, ON N0M1C0
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Customer Reviews
- 3.5 Average Customer Rating
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Not sure as I only did a drop off
DEREK A100km travelled and it was 44 litres of fuel to fill it ? Obviously I replaced the fuel used by previous rental , just sayin , I hauled very little weight, Does 2 km per litre of fuel seem right to you ?
LEONARD JThis location was fine. The website initially allowed me to book a uhaul at a location that didn’t have contactless pickup before the time they were open and I didn’t find out until I went to pick it up and had to call customer service because it said equipment unavailable. After switching locations I also was unable to get the furniture dolly I paid for (not this locations fault at all),
MADELEINE TTeller was not useful or helpful. No indicated parking spaces. Ignored me for long periods Did not resolve issues I had with additional charge
Jacob V