This location has a poor management system. First, the store employee struggled to approve my request for reservation. Second, I was required to provide a co-signer as if I applied for a loan. This request was discriminatory because the store employee should have thought that I would not return the equipment. So, a 41-year Black U-Haul customer needs additional backup to ensure that rental requirements are met. Third, the equipment was returned as scheduled. However, the store did not update the system accordingly. I received an email from the U-Haul customer service stating that I didn’t not return the equipment. I had to return to the store and have their staff address the issue. It was so unfortunate to do business with this location.
VIRGILE S
Valero 88th
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arvada, CO 80005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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We rented a small truck to bring a refrigerator home after ours died suddenly. The nearest pickup location shown on the website was defunct. The next closest pick up location was a shady gas station. The clerk had very little idea how to process the transaction and was not happy about having to do it. There was nowhere for us to leave a car. The equipment was in good shape, and we did eventually complete the transaction. The final total was significantly higher than quoted. Will be more discriminating in the future.
DAVID HYour app is useless trash that had me there for afar too long waiting for phone coverage to upload photos In addition, you did not include the moving blankets I requested and still changed me for them Your money saving "contactless" crap is just more BS reasons to despise these past 5+ years of crap companies get away with.
Ryan SPlease actually have the equipment ready. I received none of the equipment I asked for which made the move difficult and the fuel level was below the indicated amount on the agreement.
Jackson WI think having an actual inspection report after the last use would provide real peace of mind - ie the tires are properly inflated and oil is at correct level.
CAROLYN G