This experience was absolutely dreadful. The guy working knew nothing about the trailers. This location had no trailer hitches, no lighting harnesses. This trailer was in terrible condition. I had to purchase $80 hitch that fit this particular trailer. I had to spend another $36 for a lighting harness that only got one light working. The door got stuck on me for two hours because the latch wouldn't stay in a locked position. This caused me to be stranded for hours while I attempted to fix the door after my belongings were already inside. No way to lock the trailer or secure it during travel. Then after returning the trailer I was asked for more money without reason. I would like a refund on this entire transaction. Nothing worked as it was supposed to. It was unsafe. Directly caused me to be behind schedule, out my safety and possessions at risk. This was a terrible experience and would like to be refunded for the complete hassle this caused me during an already difficult time for my family.
Michael C
Trinity Auto And Diesel Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arvada, CO 80003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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JEANNIE AVery nice people
johnny gOn arrival, app says reservation completed. Called & got it reset. Not sure why the app required a phone call. Got keys fine. Battery was dead. Had to jump it ourselves. Then took it home & had to charge the battery. Windshield wipers barely make contact with windshield. Would be dangerous in weather.
Jason PAnswer the fucking phone and actually help the customer. Instead of transferring to other employee that don't give a fuck
Joseph W