I rent a lot due to my small business. I only rented at this location due to my normal spot, not having the van.Guy at the desk told me the $15 safe move insurance was mandatory and tried to charge my card after I dropped off the van. Told him it was not because you can opt out on the website. Ended up calling customer service and they told me it is NOT mandatory. Clearly, they are trying to make up their own charges there. First and last time renting at this location.
Danielle S
Palm Leaf Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, VA 23005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Jessica was absolutely amazing!!!! She went above and beyond to make sure I was taken care of
DARRYL OIt would be ideal for the truck to have the oil it needs.
Karl DYou can close this U-Haul location down and any other location close by. The 4x4 ft “office” is a locked down space, and you have to be buzzed in. Once in, you can’t get out, and no one can get in - until an attendant returns to let you out. There is NO staff there capable of helping you attached the tow bar to your truck. She said if I need help that she could get help for a fee. It was a MISERABLE experience - close this seedy Palm Leaf Motel U-Haul site down.
James DI wound up at this location because of major screw up at your other location. As a result, I lost 1.5 hours and had to travel to this location, which was completely out of my way. The online reservation experience turned out to be terrible
Sergey F