The manager was nice and understanding didnt overcharge .his uhaul was also well maintained and clean.best place to rent.
SARAH N
BBs Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashtabula, OH 44004
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Customer Reviews
- 4.0 Average Customer Rating
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The overall experience was less than stellar. We had difficulty picking up our truck and after driving 20 miles to the place for pick up (not the location we requested) was told they dont do mobile pickup and then were sent to the original requested pick up place, having to drive back 20 miles. We were given 24 hours but took it back after only 8 hours, we could not do a mobile drop off and went inside to find out why he allowed me to just drop off. The gas was way overcharged there is no possible way it took that much to return it to ¼ tank seeing we only drove it less than. 45 miles. U-haul fell short this time. Miserable experience.
Stewart DIm an x CDL driver,,The 26ft handled nice,,,smooth ride,,,RADIO WORKED FINE for the 14hr drive
STEVEN DEven with a power outage, the gentleman in charge handled everything graciously!
Nancy MThey were to busy waiting on their drive through window customers to help us. The cab was Filthy! Reeked ! Cat hair, cat urine all over cab. Had to take Lysol water and mop the entire cab, even pulled out floor liner to scrub it better. Bought charcoal odor absorbers, and air fresheners. Would have returned it, but that was the only truck available in our area the size we needed.
JAMES L