It was average on the clean side. Truck had no heat! Fan blew but it was cold air. Pick up time was a 2 1/2 hour delay. It was not checked in properly from prior rental. Drop off date/day they would not do walk through of vehicle on return. The entire experience was absolutely below average and did not meet my expectations in any way. The location where we picked up & dropped off(BB's Mini Mart 515 Center St Ashtabula Oh 44004.)
KAREN B
BBs Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashtabula, OH 44004
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Customer Reviews
- 4.0 Average Customer Rating
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Hold a person responsible for a dolly
BRIAN CMore lighting in parking lot
Charles WThe manager was nice and understanding didnt overcharge .his uhaul was also well maintained and clean.best place to rent.
SARAH NThe overall experience was less than stellar. We had difficulty picking up our truck and after driving 20 miles to the place for pick up (not the location we requested) was told they dont do mobile pickup and then were sent to the original requested pick up place, having to drive back 20 miles. We were given 24 hours but took it back after only 8 hours, we could not do a mobile drop off and went inside to find out why he allowed me to just drop off. The gas was way overcharged there is no possible way it took that much to return it to ¼ tank seeing we only drove it less than. 45 miles. U-haul fell short this time. Miserable experience.
Stewart D