I attempted numerous times to call the location without success. I returned the vehicle and the site was unattended at midday. I returned the vehicle 20 hours before it was due and with slightly more fuel than when I collected the vehicle. I took photos of the fuel level, vehicle and keys being deposited in the return key lock box. The following day I received an email from U-Haul stating that I hadn’t returned the vehicle, I immediately contacted U-Haul and explained the situation and the return depot was unattended and not answering any calls. I have now received confirmation of the return of the vehicle and I have been charged for refuelling the vehicle even though it was returned with more fuel than when I collected it, I also have photos to prove this. DO NOT use this U-Haul location, terrible service and falsely charged for fuel, would never recommend this site, if it wasn’t for the excellent service received at the collection depot I would never use U-Haul again!
Michael H
Exquisite Scrubs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30315
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- 2.0 Average Customer Rating
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I've called over and over and over again.Cannot get anyone on the phone and no one's returned.My call, I responded to an email, no one responded to my email.I was overcharged by a hundred and six dollars.I was charged 43 days when I only used two I was charged forty five dollars for safe move when i've never approved that, and I was charged eleven dollars and twenty five cents for gas, when I only went sixty one miles, and I put four and a half gallons of cash in it right before I return and put more gas in than I use
Keith BThis location should be closed. The lady doesn't care. The truck had a damaged tire, mirror not adjustable which makes driving dangerous. When I got my receipt today, she charged me for almost a full tank when I returned the truck at same level I got it. She is not answering my calls! The address also takes you to an empty full of grass. She did not give me the dolly I paid for and said she has taken it off my order; guess what, she lied about it. she still charged me. That receipt looks like she made up stuff up. I don't know why uhaul has this lady working with them. It is an extremely poor service!!
Ophelia AHave people handle business. Not make the customers do the rental on their phone. Very bad experience.
ERIC PEverything perfect
Luis M