Christopher H. on 9/29/2016
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Great employees, very helpful and very knowledgeable thank you
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Mathew H. on 9/28/2016
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The truck ran horribly. Engine studdering the entire time. I wasnt sure that it was gonna make it.
I told the guy at the front desk but they did nothing about it and I left against my own wishes to switch vehicles.
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Donnalu A. on 9/28/2016
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On arrival, the place was poorly staffed and had to wait in line 45 mins to get help. No one would come out to the truck to look around it with me. They asked me to mark any dents and scratches on a paper but they were so numerous, there was no way to reflect the damage this truck had taken. Then they said the truck had a full take of gas and it didn't so had to go get that corrected as well. Took well over an hour just to rent the truck. On return, the drop box for the key was impossible to find because it wasn't labeled at the box. This was the most horrible experience I have ever hand renting a truck so I would no recommend this location to anyone.
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Lyle L. on 9/26/2016
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Be prepared to stand in line even if you filled in your paperwork online beforehand.
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dena o. on 9/26/2016
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my U-Haul was not found to be checked out in my name. They finally found my account, but then they couldn't find the U-Haul being returned. Once they found the U-Haul being returned after an 1 1/2 hrs., they tried to say that I traveled over 80 mile. This is absurd. I moved from Kent to Kent in a one bedroom with a 17ft truck making one load to my destination. I didnt even need to fill up the gas tank, and it was returned with the same amount of gas. As you can see there was no gas charge. There was no opportunity for me to have the mileage checked because the U-Haul was gone. The U-Haul workers were very rude and unhelpful and were very upset that I was using cash as the deposit because they had to open a cash drawer; which took a good 45 more min to get set up. I WILL NEVER USE U-HAUL AGAIN IN MY LIFE.
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Todd E. on 9/26/2016
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A Saturday morning wait time of 1 hour in line for a reservation that I had already checked in online for? Unacceptable.
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JENNIFER H. on 9/25/2016
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Who is very poor Staffing to have only one person working behind the counter on a Saturday morning at 8 a.m. to rent trucks when there are 10 people in line. It took us over an hour just to get our truck rented
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darsy d. on 9/25/2016
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When I called the location with a question about payment methods,before I picked up the truck, I was passed around to customer assistance, to corporate accounts, to be told that the decision I was looking for was handled on site. I felt like I was getting the run around from the site. The question never got answered, but I did go ahead with the rental. The truck we got was beat up on the outside, and smelled heavily of smoke in the cab. To the sites credit, the counter person did offer me a different truck. Check in was painless.
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MIHIR P. on 9/24/2016
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my main issue here is with the truck itself. in order to drive the truck straight, I literally had to hold the steering wheel at a 15 degree angle. I'm not even sure how this is safe. If I lost grip on the wheel, I'd probably end up hitting whatever, or whoever is to the right of the truck.
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JAMES S. on 9/22/2016
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Took a min to get help inside but otherwise it was great I liked the pickup so much I am buying one now.
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Baldemar R. on 9/21/2016
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I try to use a different location in seatac and the clerk was very rude and lazy,she refused to let me rent a tow dowley,if you guys want to know more please call me.
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Jose F. on 9/20/2016
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Great location, lots of equipment and very friendly staff. The only thing I'd recommend is one more register. I spent more time waiting than I did at the register and getting my equipment. Thanks
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Jerry E. on 9/19/2016
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Have more attendants available for service.
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James Peter C. on 9/18/2016
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my reservation was changed, due to someone not returning what i wanted. But U-Haul did a very good job finding me another one & comunicating to me. The only thing I would say to improve on is, Explaining to customers about the drop off prosses.
I was told to drop before 8:30am next day (Sunday) But I was not told they where not open till 9:00am Sunday.
Also I was not told I could drop off when the buisness is closed. I got there at 7:45am and had to wait for someone to open store.
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James B. on 9/15/2016
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Fix the Express Check in feature on your website. I have tried it both from my iPad and from IE11, the acceptance fields will not allow you to select them.
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KS M. on 9/14/2016
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N/A
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SHANNON JEANNAIN W. on 9/13/2016
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Need more counter help.
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CRAIG ROLLIN T. on 9/13/2016
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The absolute worse customer service I have ever experienced. Because the manager doesn't know how to use his system and doesn't care about his customer, he could not come through with the reservation, causing me to go back to Federal Way to get real help. He could not figure out how to rate the car I was towing and so he did nothing but tell me that he would have to E mail someone to get approval and that it would take 24 hours to get a reply. I had to be on the road right then. He didn't care although I had told him I towed the same vehicle on U haul equipment. Only thing he could do was call me when he got an answer. Guess what ...he never called. I went back to Federal Way...they looked up the old reservation and had me on the road in about 20 minutes...they were great! Never go to Auburn location. This guy could care less.
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David Lee H. on 9/12/2016
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Great customer service and great price on a multi day rental and mileage
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DENNIS GEORGE R. on 9/12/2016
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This location is a disgrace to U-Haul. There is seldom sufficient front counter help, the vehicles are only minimally clean, the storage facility is an absolute mess. The drinking fountains are turned off, the restrooms are dirty and seldom have toilet paper or hand towels, the cleaning crew either doesn't understand English or has selective hearing and generally walk around talking on their phone acting like they are mopping. The management of U-Haul and the location manager should be truly ashamed about the appearance and the service at this location.
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LYN ALLAN J. on 9/10/2016
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You have the mileage and gas level from previous check-in. Complete waste of time to have me go away from the counter to get data you already have just to come back and give it a second time to you. Standing in line and wasting my time is not a good customer experience.
Why not just mark the data you have on the form and only make people come back if there is an issue?
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Arcadia C. on 9/9/2016
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No attende to go with you to check do a walk through with toy especially a 5" person
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Tiffany k. on 9/7/2016
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Make the vehicles just a little cleaner inside.
Otherwise, the service was great and the staff was amazingly friendly!! Would recommend them to anyone!
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DAVID M. on 9/6/2016
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nothing the lady that assisted me knew her job soo well all are above excellent and very helpfull in anyway
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Christiana T. on 9/4/2016
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Fast courteous
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