Karol T. on 9/24/2016
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The girls running the desk were overly giggly and itwas a little unprofessional. Also, I had a broken ankle, in a boot. It would have been nice if they hadn't made me walk so far to look at the truck, or at least offered to bring it closer.
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Jason G. on 9/24/2016
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The woman that helped issue the truck in the morning was very courteous and helpful. Thank you!
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nick r. on 9/23/2016
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The manager there is awesome. Very helpful and friendly. The best u haul location by far.
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Tim R. on 9/22/2016
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This is the second time I have rented from this location. Both times the vehicle looked like it had not been cleaned or maintained, inside and out. Also on both the "Oil change needed" warning kept coming on. This does not give me confidence in their vehicles.
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ROBERT H. on 9/21/2016
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All the employees were AWESOME. Very busy place, possibly use more help? Maybe a bigger office?
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chris k. on 9/20/2016
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Clerk who helped me at 7am was really nice.
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Shiella C. on 9/20/2016
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would not accept cash payment then found an alternative. cashier tried to give me $40 in ONES as change. my rental vehicle was not clean - that's OK i returned it in the same condition. the gas was greater than the actual vehicle, good thing i caught it.
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Randy H. on 9/19/2016
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The gal at the counter was wonderful. Someone else called in sick and she had to handle a line of customers for truck pickup. She ran back and forth and got it all done. Whatever you pay her, it's not enough!
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Mark H. on 9/18/2016
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Good service. Jacqueline was very professional. Quick and easy move. Thanks.
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craig r. on 9/18/2016
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Not recommended unless you are going to get it for free at the end of a move. Take what you can get that way.
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SHAWN d. on 9/18/2016
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The ashtray was full of cigarettes, being a non smoker it was gross!! We got stuck cleaning it out so we were not blamed and get a fee charged! Also the roof above mom's attic leaked so we couldn't use that area!
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Stacy F. on 9/17/2016
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The manager did a great job, everyone we dealt with was very communicative, and they made the process very easy. The only reason I didn't rate it excellent, is a little rain had gotten in the vehicle as the window had been left unrolled before our pickup, and the office was a few minutes late opening, but it was not a problem. As soon as the manager arrived, she was extremely efficient and explained that her employee had
had an emergency.
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Saliatu b. on 9/17/2016
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Very friendly and excellent customer service .
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Mary F. on 9/15/2016
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I would warn someone looking to rent a truck to make sure all of what is ordered is supplied, and I would deal with a customer rep that is seasoned and knowledgeable.
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Mabel M. on 9/12/2016
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My only comment is they need to wash the windshield inside and outside. Had a hard time seeing in the sun because it was so dirty.
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israel c. on 9/12/2016
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The Auburn Place Was Exceptionally Professional.
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vince m. on 9/11/2016
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Misinformed on procedures. Rude customer service
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James J. on 9/9/2016
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Excellent, clean, store with friendly staff.
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Melody N. on 9/8/2016
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The only problem I had was the confusion over drop off location. I was told this was my drop off location and when we called to confirm we were told a different location. It turns out they did place a call to me and asked for me to return it to another location near by because they had a family waiting for a.trailer. The call and message did not register on my phone. Just found the message yesterday. We got lost trying to find the new location so we did take the trailer back to the original drop off location. They quickly unhooked the trailer and gave me my paperwork and we were on our way. The only thing I would tell someone renting a trailer is not all U-Haul locations carry the same size equipment! I was told in California that I could return the rented trailer to any U-Haul once I got to Washington. That is not true! Make sure to confirm your drop off location.
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Tom M. on 9/7/2016
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I went to inspect the truck and someone had stole the gas from the truck, the truck ran out of gas just as I pulled into the gas station just east of the location.
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Max B. on 9/6/2016
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No improvements to recommend. John was great here. The check-in/return system is fast and efficient. Will definitely recommend this location as well and Uhaul in general.
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Richard B. on 9/6/2016
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We were told and given a confirmation number for a storage unit when we made our reservation.
1. They did not have any units at all. 2. We reserved a heated unit, they do not have heated units. So now I have a garage full of stuff, have to leave my truck outside again. It has been broken into twice while outside.
You are going to get a bad blog.
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leo h. on 9/6/2016
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Make sure the truck is clean and the seatbelts are in working condition
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Greg S. on 9/5/2016
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Everything seemed to run smoothly. The trailer worked great. Thanks
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Joseph H. on 9/5/2016
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They were ready for me and got me out the door very quickly. Reservation made online -- very handy.
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