The U-Haul mobile rental process was repetitive and inconvenient, requiring the same information at reservation, pickup, and drop-off. The truck was also left with an empty tank, costing me an extra $25 in gas. The truck drove fine, and we got the job done, but next time I’ll rent from a U-Haul location with an in-person representative for a smoother experience.
Eliodoro S
55Million
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThis rental process was very, very stressful. My pick up location changed 3 times, I did not receive the blankets I ordered, and I had to stay on Havana and re-enter all my information again. I will not use U-Haul again.
ANISOARA CGood customer service
MILLION WTook two days to process return of my vehicle. Made me leave keys in drop box during the middle of the day. Be better.
Jean PThe staff at the counter was not helpful at all. He kept redirecting us to the app and said the rental had nothing to do with him. We tried to check in online, but the app didn't work, so we couldn't. After 30 minutes of waiting, we were checked in, but the key was nowhere to be found. We also couldn't "check out" or return the truck on the app or "check out" at the counter. We had to call the Uhaul customer service line. It should have been a seamless in-and-out process, but we wasted an hour trying to check in and out. Never again!
Yazan F