Employees were very friendly and helpful.YUSUF Y.
Moving Truck Rental in Austin, TX at Suchomlinow Business Group Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Austin, TX 78724
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Purchased a hitch that was at a different location. Would like my money back on the hitch bought one at autozoneXLENSKE S.
Was convenient to have a U-Haul two miles from our home. The family running it were very friendly. However, the garage they work out of is lacking a general (UHaul) store appearance. It's almost like a shack/garage they work out of. Have a reservation from this facility for a one-way cross county move in March. I'll probably change to a more robust U-Haul location.Gary E.
Customer service was excellent! My uhaul provider really went out of his way for the customer and my move stress free!camryn H.
We had a reservation to pick up our rental at 10am. Upon arriving at the facility we found that the door was locked and no one was on the property. After calling the number for the business the man stated that he was in Austin on an errand but would return in 15-20 minutes. We waited 45 minutes for him to return!! The gentleman was nice and apologetic which I appreciated, but it completely rushed the rest of our day as we had multiple things to accomplish in regards to our move, including our reserved time at our building for use of the freight elevator.Jacob D.
They didn't have my reservation there. I arrived and the only guy working there was gone so I had to wait over half an hour for him to get back, all other uhaul rentals in the area had closed so I had no choice.Payton J.
Very friendly and willing to accommodateJERALD S.
Turn off sensors around key pick up causing alarm to go off every 5 minutes. Park Vehicles where they are accessible from all sides if requiring photos of all sides. Install lighting for after hours pick up and safety.vic M.
The personal are very helpful and professionalrene C.
Jorge provided top notch customer service! I highly recommend using this UHaul location!!Tammy M.
The car trailer we rented didn't operate correctly. One of the ramps was broken and wouldn't lock in place when extended. I had called to move the rental charges to another credit card. The attendant said he was busy with a customer and would call me back. He never called.JAMES P.
I tried calling for return arrangements but no one at site so we just left it on the premises. Poor poor service!Hans K.
Nothing it's just an old placeChristopher G.
U-haul corporate needs to visit this location to determine if they should keep franchise license.Seth B.
I was late picking it up and my phone pick-up reservation expired. I HAD NOT IDEA THAT IT WOULD EXPIRE. Why does the booking not tell you that. waiting on hold for 30 minutes. the chat feature had to update the reservation. the site would then NOT take my credit card. the chat feature had to fix that. It was an awful experience picking up using my phone. I WILL NEVER USE MY PHONE TO PICK UP FROM YOU EVER AGAIN!Wayne D.
I don't know the location or I-haul itself but they charged me today again. Can someone call me back for this? Or how I can create request to solve this issue?Mehmet C.
everything went exactly as promised. I was very satisfied and was able to move my daughter with no issues.Edward F.
Thus uhaul made the attempt to fix a wrong done by another uhaul facility that didn't have my reservation and made sure that everything was taken care of. I highly recommend this uhaul as they show great customer service and work ethicsadam R.
Very good service, Eddie was really nice, quick and professional.JERALD S.
Excellent customer service at this location.Jill L.
Everything was easy and great! Would recommend signage that leads to where the front door is during operating hours.Robert S.
The location looks like a junk yard with old cars around, grass growing everywhere. I had reserved a trailer online. When I arrived to pick up, I was informed the trailer had been rented to someone else. Obviously , the agent does not understand the definition of the word "reserved" I had to rent an alternate trailer which was more expensive. The trailer I had reserved was $82. The replacement cost $214. I feel UHaul owes me the difference in this charge. This agent is a blight on the reputation and good trademark of UHaul and an eyesore for your business model. The young man who helped me, Eddie, did his best and was very apologetic, but obviously, had not authority or ability to remedy the situation. Please feel free to call me to discuss this matter. I am very disgusted and infuriated at this situation and would discourage any potential UHaul customer from using this agent.Wilson F.
Customer service was excellent and the owner was very helpful and attentive.Mark B.
Tell renters they don't receive the code to access the vehicle, until the vehicle has been locatedChristal W.
Just keep being niceHARVEY C.