The attached equipment was not secured properly and left me at risk to have a very bad accident. When I called to speak to the manager about it, his response was "I did not know" and that left a very bad taste in my mouth.Charles C.
Moving Truck Rental in Austin, TX at Move It Storage Austin 620
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Austin, TX 78726
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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UHaul did not provide the blankets I ordered and did not provide a key to the lock. Also, since I went through the app there was NO ONE to talk to - no CHAT, no phone number. Since I was leaving immediately I had to improvise. In addition, going through the app required me to provide 2 different people and phone numbers - for them to call very early in the morning. None of this was disclosed in advance. It took over 30 minutes to get someone to call these 2 individuals to validate - wasting their time and mine. Never again!Janna M.
You all screwed me on the fuel end of it. I started with less than half a tank and when I returned it with way more than half you wouldn't reimburse me for the differenceKenny F.
We were tired last night when we finally finished moving and we were returning the U-Haul. Then we were asked to take pictures, get mileage, etc. Maybe all those things are necessary, if not, would it be possible to streamline the process a little bit ? We were so tired by that time. Sign me exhausted after a long day of moving. Thank you for our great experience.Eleanor F.
Make the return process easierTYLER R.
Quick to assist and helpful. Rental went smooth.KENNETH C.
They didn't have a dolly or trailer so I had to drive to another city to get the equipment.Daphne A.
This site fixed my dropoff back to my original booking.ROBERT K.
Most of the staff seemed to be new and unclear about whow to do what was requiredDONALD S.