I had a bad experience due to the customer service I received on the phone when my pickup date was changed. When I changed the pickup date they changed my drop off location. When I called to express my concern and see if it can be changed the last I spoke to on the phone was very rude and hostile.
PAUL W
Citywide Apartment Locators
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78727
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Keiarra OI had a bad experience due to the customer service I received on the phone when my pickup date was changed. When I changed the pickup date they changed my drop off location. When I called to express my concern and see if it can be changed the last I spoke to on the phone was very rude and hostile.
Paul WEasy drop off. She took the time to help with check in. Convenient location.
OLAN FHave the employee that is trained to rent U-Haul vehicles be on site during all business hours. I was told to arrived no later than 4:45 p.m. in order to be served by the U-Haul representative. I arrived on time, only to be told that the one employee that handled the rentals had left at 12:00 noon and was gone for the day! Having to handle the transaction over several phone calls wasted over 45 minutes of my time.
Cary C